A user in the finance department asks IT to install a personal file-sharing application on their work computer so they can send large files to an external auditor. The company's acceptable use policy prohibits installing unapproved software. What should IT do?

Install the application but disable its automatic updates.

Allow the installation only if the user signs a waiver.

Deny the request and suggest using the company's approved file-sharing solution.

Install the application because the user needs to send files to the auditor.

A support technician receives a call from someone claiming to be a manager from another branch, requesting a password reset for an employee's account. The technician does not recognize the caller. What should the technician do?

Reset the password and then notify the employee

Ask for the employee's employee ID to verify the request

Follow the company's identity verification procedure before making any changes

Reset the password because the caller claims to be a manager

What is the purpose of a data handling policy?

To set the company's annual budget for IT security

To provide a list of approved software vendors

To determine which employees should receive promotions

To specify how data should be stored, transmitted, and disposed of to prevent unauthorized access

Which of the following is an example of confidential data that must be protected from unauthorized access?

A marketing brochure distributed at a trade show

A publicly available press release announcing a new product launch

A company's customer database containing names, addresses, and purchase history

A list of employee email addresses posted on the company's public website

What is the primary characteristic of proprietary data?

It is data that must be shared with government regulators upon request

It is owned by the company and not generally known to the public

It is data that is encrypted and stored in a cloud service

It is data that is freely available on the internet but copyrighted

CiscoCertified Support Technician (CCST) IT Support

Domain 5Objective 3

5.3. Recognize How Company Policies and Confidentiality Guidelines Protect User Data. 100-140 Practice Questions (Page 3)

Part of the Common Threats and Preventions domain, which makes up ~12% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~2–4 in this domain), expect 1–1 from this objective — we provide 38 practice questions to prepare you well beyond it. (estimate)

38questions here

8free pages

6concepts

Questions 11–15

11application · medium
A user in the finance department asks IT to install a personal file-sharing application on their work computer so they can send large files to an external auditor. The company's acceptable use policy prohibits installing unapproved software. What should IT do?
Select an answer first
12application · medium
A support technician receives a call from someone claiming to be a manager from another branch, requesting a password reset for an employee's account. The technician does not recognize the caller. What should the technician do?
Select an answer first
13foundation · easy
What is the purpose of a data handling policy?
Select an answer first
14foundation · easy
Which of the following is an example of confidential data that must be protected from unauthorized access?
Select an answer first
15foundation · easy
What is the primary characteristic of proprietary data?
Select an answer first

Finished these 5 questions?

Review the revealed explanations, or continue through the curriculum.

Next 5 questions →Back to 100-140

Free Basic Practice is a study aid with revealable answers — not a scored exam. Examers.io is independent and not affiliated with or endorsed by Cisco. “100-140” is a trademark of its owner, used for identification only.