An IT support technician is setting up a new computer for an employee in the legal department. The employee will handle contracts that contain client names, addresses, and financial information. What should the technician configure to align with confidentiality guidelines?

Enable full-disk encryption and require a strong password for the user account.

Install a screen-recording tool to monitor the user's activity.

Disable the firewall to improve network performance.

Set the screen to never lock so the user can work uninterrupted.

Which of the following best defines confidential data?

Information that is encrypted but can be shared with anyone who has the decryption key

Information that is restricted to authorized individuals and could cause harm if disclosed

Information that is intended for public release after a specific date

Information that is stored on a secure server and never leaves the building

An employee is working from home and needs to access customer records to complete a task. The company's acceptable use policy allows remote access only through the VPN. The employee's VPN is not working, and the task is urgent. What should the employee do?

Wait for the VPN to be fixed or contact IT support for assistance

Access the records through a web browser without VPN because the website is HTTPS

Use a personal email account to send the customer records to themselves for access

Ask a colleague to share the records via a messaging app

CiscoCertified Support Technician (CCST) IT Support

Domain 5Objective 3

5.3. Recognize How Company Policies and Confidentiality Guidelines Protect User Data. 100-140 Practice Questions (Page 8)

Part of the Common Threats and Preventions domain, which makes up ~12% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~2–4 in this domain), expect 1–1 from this objective — we provide 38 practice questions to prepare you well beyond it. (estimate)

38questions here

8free pages

6concepts

Questions 36–38

36application · medium
An IT support technician is setting up a new computer for an employee in the legal department. The employee will handle contracts that contain client names, addresses, and financial information. What should the technician configure to align with confidentiality guidelines?
Select an answer first
37foundation · easy
Which of the following best defines confidential data?
Select an answer first
38expert · hard
An employee is working from home and needs to access customer records to complete a task. The company's acceptable use policy allows remote access only through the VPN. The employee's VPN is not working, and the task is urgent. What should the employee do?
Select an answer first

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5.3. Recognize How Company Policies and Confidentiality Guidelines Protect User Data. 100-140 Practice Questions (Page 8)

Questions 36–38

An IT support technician is setting up a new computer for an employee in the legal department. The employee will handle contracts that contain client names, addresses, and financial information. What should the technician configure to align with confidentiality guidelines?

Which of the following best defines confidential data?

An employee is working from home and needs to access customer records to complete a task. The company's acceptable use policy allows remote access only through the VPN. The employee's VPN is not working, and the task is urgent. What should the employee do?

Keep studying — Common Threats and Preventions