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CiscoCertified Support Technician (CCST) IT Support

Domain 5Objective 1

5.1. Describe Security Threats to the End User, Perform Basic Investigation, and Escalate to the Appropriate Team. 100-140 Practice Questions (Page 2)

Part of the Common Threats and Preventions domain, which makes up ~12% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~2–4 in this domain), expect 1–1 from this objective — we provide 36 practice questions to prepare you well beyond it. (estimate)

36questions here
8free pages
9concepts

Questions 6–10

  1. 6foundation · easy

    A user receives a phone call from someone claiming to be from the IT help desk, asking for their password to 'verify their account.' What type of attack is this?

    Select an answer first
  2. 7foundation · easy

    Which of the following is a common characteristic of spam email?

    Select an answer first
  3. 8application · medium

    A user wants to improve their password practices across multiple online accounts. Which approach is most secure and practical?

    Select an answer first
  4. 9foundation · easy

    An attacker sends an email that appears to come from a trusted colleague, but the actual sender address is slightly altered (e.g., jane.doe@example.com vs. jane.doe@examle.com). What technique is being used?

    Select an answer first
  5. 10application · medium

    A user receives an email that appears to be from the company's IT department, stating that their mailbox is over quota and they must click a link to 'verify their account' within 24 hours or lose access. The sender address is 'it-support@company-updates.net', and the email contains several spelling errors. The user is unsure whether to click the link. What should the user do first?

    Select an answer first
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