
CiscoCertified Support Technician (CCST) IT Support
Domain 5Objective 1
5.1. Describe Security Threats to the End User, Perform Basic Investigation, and Escalate to the Appropriate Team. 100-140 Practice Questions (Page 2)
Part of the Common Threats and Preventions domain, which makes up ~12% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~2–4 in this domain), expect 1–1 from this objective — we provide 36 practice questions to prepare you well beyond it. (estimate)
36questions here
8free pages
9concepts
Questions 6–10
- 6
A user receives a phone call from someone claiming to be from the IT help desk, asking for their password to 'verify their account.' What type of attack is this?
Select an answer first - 7
Which of the following is a common characteristic of spam email?
Select an answer first - 8
A user wants to improve their password practices across multiple online accounts. Which approach is most secure and practical?
Select an answer first - 9
An attacker sends an email that appears to come from a trusted colleague, but the actual sender address is slightly altered (e.g., jane.doe@example.com vs. jane.doe@examle.com). What technique is being used?
Select an answer first - 10
A user receives an email that appears to be from the company's IT department, stating that their mailbox is over quota and they must click a link to 'verify their account' within 24 hours or lose access. The sender address is 'it-support@company-updates.net', and the email contains several spelling errors. The user is unsure whether to click the link. What should the user do first?
Select an answer first
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