A user wants to send a PDF from their Mac to a colleague's iPhone using AirDrop. Both devices are on the same Wi-Fi network, but the iPhone does not appear in the AirDrop window. The colleague's iPhone has AirDrop set to 'Contacts Only'. What is the most likely reason the iPhone is not visible?

The PDF file is too large for AirDrop.

The Mac's Bluetooth is turned off.

The user's Apple ID is not in the colleague's Contacts app.

A user is trying to AirDrop a file from their Mac to their iPhone, but the transfer fails immediately. The user has already checked that AirDrop is set to 'Everyone' on both devices. Activity Monitor shows a process named 'sharedfilelistd' using high CPU. What is the most likely cause and the best next step?

The 'sharedfilelistd' process is responsible for AirDrop discovery; force quit it in Activity Monitor and try AirDrop again.

The user's iCloud account is not signed in; sign in to iCloud on both devices.

The iPhone's Bluetooth is interfering; turn off Bluetooth on the iPhone and use Wi-Fi only.

The firewall is blocking AirDrop; turn off the macOS firewall in System Settings > Network.

A user with limited hand mobility wants to use their Mac without a mouse. They want to control the pointer using keyboard keys and also want to be able to click by using a switch device. What should you configure?

Enable 'Voice Control' in Accessibility > Voice Control and use voice commands to move the pointer.

Enable 'Zoom' in Accessibility > Zoom and use the keyboard to pan around the screen.

Enable 'Mouse Keys' in Accessibility > Keyboard and also enable 'Switch Control' in Accessibility > Switch Control.

Enable 'Full Keyboard Access' in Accessibility > Keyboard and use the Tab key to navigate.

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Domain 4Objective 2

4.2. Assist Users in Resolving MacOS Operating System Issues. 100-140 Practice Questions (Page 9)

Part of the Operating System and Application Issues domain, which makes up ~25% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~5–9 in this domain), expect 1–2 from this objective — we provide 48 practice questions to prepare you well beyond it. (estimate)

48questions here

10free pages

11concepts

Questions 41–45

41application · medium
A user wants to send a PDF from their Mac to a colleague's iPhone using AirDrop. Both devices are on the same Wi-Fi network, but the iPhone does not appear in the AirDrop window. The colleague's iPhone has AirDrop set to 'Contacts Only'. What is the most likely reason the iPhone is not visible?
Select an answer first
42expert · hard
A user is trying to AirDrop a file from their Mac to their iPhone, but the transfer fails immediately. The user has already checked that AirDrop is set to 'Everyone' on both devices. Activity Monitor shows a process named 'sharedfilelistd' using high CPU. What is the most likely cause and the best next step?
Select an answer first
43expert · hard
A user with limited hand mobility wants to use their Mac without a mouse. They want to control the pointer using keyboard keys and also want to be able to click by using a switch device. What should you configure?
Select an answer first
44foundation · easy
In macOS, which System Settings pane is used to configure the resolution, arrangement, and mirroring options for multiple displays?
Select an answer first
45foundation · easy
Which macOS feature automatically adjusts screen brightness based on ambient light conditions?
Select an answer first

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4.2. Assist Users in Resolving MacOS Operating System Issues. 100-140 Practice Questions (Page 9)

Questions 41–45

A user wants to send a PDF from their Mac to a colleague's iPhone using AirDrop. Both devices are on the same Wi-Fi network, but the iPhone does not appear in the AirDrop window. The colleague's iPhone has AirDrop set to 'Contacts Only'. What is the most likely reason the iPhone is not visible?

A user with limited hand mobility wants to use their Mac without a mouse. They want to control the pointer using keyboard keys and also want to be able to click by using a switch device. What should you configure?

In macOS, which System Settings pane is used to configure the resolution, arrangement, and mirroring options for multiple displays?

Which macOS feature automatically adjusts screen brightness based on ambient light conditions?

Keep studying — Operating System and Application Issues