A user with a MacBook Pro and an iPhone wants to send a 2 GB video file from the Mac to the iPhone. Both devices are signed into the same Apple ID, have Wi-Fi and Bluetooth enabled, and are within 3 meters of each other. AirDrop does not show the iPhone as an available device. What is the most likely reason?

The iPhone's battery is too low to receive AirDrop.

The Mac's firewall is blocking AirDrop.

The video file is too large for AirDrop to transfer.

AirDrop is set to 'Receiving Off' on the iPhone.

A user is troubleshooting a web application that fails to load new JavaScript updates even after refreshing in Safari. Other browsers on the same Mac show the updated content. What should you instruct the user to do?

Use AirDrop to send the updated JavaScript file to the Mac.

Disable Safari's 'Prevent cross-site tracking' setting.

Clear Safari's cached files and website data, then reload the page.

In System Settings > Privacy & Security, grant Safari permission to run JavaScript.

A user with low vision needs macOS to read aloud the text on the screen while they navigate using keyboard shortcuts. They also want the text to be magnified when they hover over it. Which two accessibility features should you enable?

VoiceOver and Increase Contrast

A user reports that their Mac is extremely slow and the fan is running constantly. Activity Monitor shows a process named 'backupd' using 100% CPU. The user has Time Machine enabled and an external drive connected. What is the most appropriate first action?

Force quit 'backupd' in Activity Monitor to stop the backup immediately.

In System Settings > Privacy & Security, revoke Time Machine's full disk access.

Check if a Time Machine backup is currently running and let it complete, then reassess performance.

Disable Time Machine permanently to prevent future slowdowns.

A user wants to restore their Mac from a Time Machine backup after replacing the internal hard drive. The backup is on an external drive. What should you do?

Open Time Machine from the menu bar and select 'Enter Time Machine'.

Use Migration Assistant to copy from the Time Machine backup.

Connect the external drive and drag the backup folder to the new drive.

Boot from macOS Recovery and choose 'Restore from Time Machine Backup'.

CiscoCertified Support Technician (CCST) IT Support

Domain 4Objective 2

4.2. Assist Users in Resolving MacOS Operating System Issues. 100-140 Practice Questions (Page 7)

Part of the Operating System and Application Issues domain, which makes up ~25% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~5–9 in this domain), expect 1–2 from this objective — we provide 48 practice questions to prepare you well beyond it. (estimate)

48questions here

10free pages

11concepts

11 Concepts in This Objective

Display settings and multiple displays
Brightness adjustment
Application permissions
Mounting external drives
Clearing browser cache
AirDrop usage
Activity Monitor process management
iCloud backup and restore
Time Machine backup and restore
Power management
Accessibility features

Questions 31–35

31application · medium
A user with a MacBook Pro and an iPhone wants to send a 2 GB video file from the Mac to the iPhone. Both devices are signed into the same Apple ID, have Wi-Fi and Bluetooth enabled, and are within 3 meters of each other. AirDrop does not show the iPhone as an available device. What is the most likely reason?
Select an answer first
32application · medium
A user is troubleshooting a web application that fails to load new JavaScript updates even after refreshing in Safari. Other browsers on the same Mac show the updated content. What should you instruct the user to do?
Select an answer first
33application · medium
A user with low vision needs macOS to read aloud the text on the screen while they navigate using keyboard shortcuts. They also want the text to be magnified when they hover over it. Which two accessibility features should you enable?
Select an answer first
34expert · medium
A user reports that their Mac is extremely slow and the fan is running constantly. Activity Monitor shows a process named 'backupd' using 100% CPU. The user has Time Machine enabled and an external drive connected. What is the most appropriate first action?
Select an answer first
35application · medium
A user wants to restore their Mac from a Time Machine backup after replacing the internal hard drive. The backup is on an external drive. What should you do?
Select an answer first

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