A user reports that a web application in Safari is not loading new data, even after clearing the cache and restarting Safari. The user has also tried a different browser and the site works there. What is the most likely cause and the best next step?

Safari's website data includes local storage and cookies; clear 'All Website Data' in Safari Settings > Privacy, not just the cache.

Safari's 'Prevent cross-site tracking' is blocking the site; turn it off in Privacy settings.

The site is blocked by Safari's content blocker; disable content blockers for that site.

The user's Mac has a DNS issue; flush the DNS cache using 'sudo dscacheutil -flushcache'.

To restore personal data from an iCloud backup on a new Mac, what must the user do during initial setup?

Sign in with their Apple ID and select the iCloud backup

When a user connects an external USB drive to a Mac, where does the drive typically appear by default?

On the desktop and in Finder's sidebar

CiscoCertified Support Technician (CCST) IT Support

Domain 4Objective 2

4.2. Assist Users in Resolving MacOS Operating System Issues. 100-140 Practice Questions (Page 3)

Part of the Operating System and Application Issues domain, which makes up ~25% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~5–9 in this domain), expect 1–2 from this objective — we provide 48 practice questions to prepare you well beyond it. (estimate)

48questions here

10free pages

11concepts

Questions 11–15

11expert · hard
A user reports that a web application in Safari is not loading new data, even after clearing the cache and restarting Safari. The user has also tried a different browser and the site works there. What is the most likely cause and the best next step?
Select an answer first
12foundation · easy
Which iCloud feature on macOS automatically keeps files, photos, and documents synchronized across Apple devices?
Select an answer first
13foundation · easy
To restore personal data from an iCloud backup on a new Mac, what must the user do during initial setup?
Select an answer first
14foundation · easy
Which keyboard keys on a Mac can be used to quickly adjust screen brightness up or down?
Select an answer first
15foundation · easy
When a user connects an external USB drive to a Mac, where does the drive typically appear by default?
Select an answer first

Finished these 5 questions?

Review the revealed explanations, or continue through the curriculum.

Next 5 questions →Back to 100-140

Free Basic Practice is a study aid with revealable answers — not a scored exam. Examers.io is independent and not affiliated with or endorsed by Cisco. “100-140” is a trademark of its owner, used for identification only.

4.2. Assist Users in Resolving MacOS Operating System Issues. 100-140 Practice Questions (Page 3)

Questions 11–15

A user reports that a web application in Safari is not loading new data, even after clearing the cache and restarting Safari. The user has also tried a different browser and the site works there. What is the most likely cause and the best next step?

Which iCloud feature on macOS automatically keeps files, photos, and documents synchronized across Apple devices?

To restore personal data from an iCloud backup on a new Mac, what must the user do during initial setup?

Which keyboard keys on a Mac can be used to quickly adjust screen brightness up or down?

When a user connects an external USB drive to a Mac, where does the drive typically appear by default?

Keep studying — Operating System and Application Issues