A user reports that their Mac is running slowly and the fan is spinning loudly. Activity Monitor shows a process named 'photoanalysisd' using 150% CPU. The user does not need photo analysis right now. What should you do?

Disable iCloud Photos in System Settings to prevent the process from running.

Select the process in Activity Monitor and click the Stop (X) button to quit it.

Restart the Mac to clear the process.

Adjust the Energy Saver settings to reduce CPU usage.

A user wants to send a large video file from their Mac to a colleague's iPhone using AirDrop. Both devices have Bluetooth and Wi-Fi enabled, and they are in the same room. The user opens AirDrop on the Mac but the iPhone does not appear in the list. What should you check first?

Ensure the iPhone's AirDrop is set to 'Contacts Only' or 'Everyone' and that the Mac's AirDrop discovery is set to allow receiving from the iPhone.

Check that the iPhone is connected to the same Wi-Fi network as the Mac.

Verify that the iPhone has iCloud Drive enabled.

Confirm that the Mac's firewall is turned off.

A user with limited hand mobility wants to control their Mac using a single switch button. They also need visual feedback on the screen when the switch is pressed. Which accessibility feature should you enable, and what additional setting should you adjust?

Enable Zoom, and in Zoom settings, turn on 'Hover Text'.

Enable Switch Control, and in Switch Control settings, turn on 'Display the Switch Control panel'.

Enable VoiceOver, and in VoiceOver settings, turn on 'Use audio cues'.

Enable Full Keyboard Access, and in Keyboard settings, turn on 'Show keyboard shortcuts'.

A user wants to back up their Mac to an external drive that is also used for file storage. They have enabled Time Machine and selected the drive. After a week, they notice that Time Machine backups have stopped and the drive is nearly full. What is the most likely cause?

Time Machine does not support drives that contain other files.

The user did not grant Time Machine permission to write to the drive.

The external drive also contains other files, and Time Machine has filled the remaining space, leaving no room for new backups.

The drive is formatted as APFS, which Time Machine does not support.

CiscoCertified Support Technician (CCST) IT Support

Domain 4Objective 2

4.2. Assist Users in Resolving MacOS Operating System Issues. 100-140 Practice Questions (Page 6)

Part of the Operating System and Application Issues domain, which makes up ~25% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~5–9 in this domain), expect 1–2 from this objective — we provide 48 practice questions to prepare you well beyond it. (estimate)

48questions here

10free pages

11concepts

11 Concepts in This Objective

Display settings and multiple displays
Brightness adjustment
Application permissions
Mounting external drives
Clearing browser cache
AirDrop usage
Activity Monitor process management
iCloud backup and restore
Time Machine backup and restore
Power management
Accessibility features

Questions 26–30

26application · medium
A user reports that their Mac is running slowly and the fan is spinning loudly. Activity Monitor shows a process named 'photoanalysisd' using 150% CPU. The user does not need photo analysis right now. What should you do?
Select an answer first
27application · medium
A user wants to send a large video file from their Mac to a colleague's iPhone using AirDrop. Both devices have Bluetooth and Wi-Fi enabled, and they are in the same room. The user opens AirDrop on the Mac but the iPhone does not appear in the list. What should you check first?
Select an answer first
28foundation · easy
Which macOS backup feature automatically creates hourly backups to an external drive?
Select an answer first
29expert · medium
A user with limited hand mobility wants to control their Mac using a single switch button. They also need visual feedback on the screen when the switch is pressed. Which accessibility feature should you enable, and what additional setting should you adjust?
Select an answer first
30expert · medium
A user wants to back up their Mac to an external drive that is also used for file storage. They have enabled Time Machine and selected the drive. After a week, they notice that Time Machine backups have stopped and the drive is nearly full. What is the most likely cause?
Select an answer first

Finished these 5 questions?

Review the revealed explanations, or continue through the curriculum.

Next 5 questions →Back to 100-140

Free Basic Practice is a study aid with revealable answers — not a scored exam. Examers.io is independent and not affiliated with or endorsed by Cisco. “100-140” is a trademark of its owner, used for identification only.