CiscoCertified Support Technician (CCST) IT Support
Domain 4Objective 1
4.1. Assist Users in Resolving Windows Operating System Issues. 100-140 Practice Questions (Page 7)
Part of the Operating System and Application Issues domain, which makes up ~25% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~5–9 in this domain), expect 1–2 from this objective — we provide 45 practice questions to prepare you well beyond it. (estimate)
45questions here
9free pages
9concepts
Questions 31–35
- 31
A user calls from home saying their Windows laptop is asking for a BitLocker recovery key after a power outage. The user does not have the key and cannot boot into Windows. The laptop is domain-joined and the user has a Microsoft account linked to the device. What is the most efficient way to help the user retrieve the recovery key?
Select an answer first - 32
A user wants to manually check for Windows updates on a Windows 11 PC. Which Settings page should they open?
Select an answer first - 33
A user wants to change the screen resolution on a Windows 11 laptop. Which Settings page should they open?
Select an answer first - 34
In Windows 11, where can a user quickly adjust the power mode (e.g., Best power efficiency, Balanced, Best performance)?
Select an answer first - 35
Which key is commonly pressed during the Windows startup process to access advanced boot options, including Safe Mode?
Select an answer first
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