What is the purpose of Safe Mode in Windows?

To speed up the boot process by skipping the login screen

To start Windows with a minimal set of drivers and services for troubleshooting

To disable all network connections for security

To automatically repair all system files without user interaction

A company has a fleet of Windows 10 PCs that are set to 'Active hours' from 8 AM to 6 PM. A critical update is pending and the IT department needs to install it on a user's PC without interrupting their work. The user is currently running a long data-processing job that cannot be paused. What is the best approach?

Change the power plan to 'High performance' to speed up the job and then restart.

Schedule the update installation to start after the user's job completes, using Windows Update 'Restart options' to set a specific time.

Use Task Manager to end the data-processing job and then install the update.

Force a restart now to install the update, as the user can resume the job later.

A user reports that a website shows a '403 Forbidden' error after they signed in. Other users on the same network can access the site. The user has tried a different browser and the error persists. What should you do next?

Clear the browser cache and cookies for the affected site.

Check Windows Update for pending updates and install them.

Use Task Manager to end the browser process and restart it.

Disable the Windows Firewall temporarily to allow the site.

A user with low vision uses a Windows 11 laptop with an external monitor. They report that text on the external monitor is too small to read comfortably. Which two settings should you adjust to improve readability?

Set the external monitor as the primary display and change its orientation.

Adjust the brightness of the external monitor and enable Night light.

Change the screen resolution to a lower value and adjust the refresh rate.

Increase the display scaling (e.g., to 150%) and enable Magnifier.

CiscoCertified Support Technician (CCST) IT Support

Domain 4Objective 1

4.1. Assist Users in Resolving Windows Operating System Issues. 100-140 Practice Questions (Page 9)

Part of the Operating System and Application Issues domain, which makes up ~25% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~5–9 in this domain), expect 1–2 from this objective — we provide 45 practice questions to prepare you well beyond it. (estimate)

45questions here

9free pages

9concepts

Questions 41–45

41foundation · easy
What is the purpose of Safe Mode in Windows?
Select an answer first
42expert · hard
A company has a fleet of Windows 10 PCs that are set to 'Active hours' from 8 AM to 6 PM. A critical update is pending and the IT department needs to install it on a user's PC without interrupting their work. The user is currently running a long data-processing job that cannot be paused. What is the best approach?
Select an answer first
43application · medium
A user reports that a website shows a '403 Forbidden' error after they signed in. Other users on the same network can access the site. The user has tried a different browser and the error persists. What should you do next?
Select an answer first
44foundation · easy
A user with low vision wants Windows to read aloud text on the screen. Which built-in accessibility feature should they enable?
Select an answer first
45application · medium
A user with low vision uses a Windows 11 laptop with an external monitor. They report that text on the external monitor is too small to read comfortably. Which two settings should you adjust to improve readability?
Select an answer first

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4.1. Assist Users in Resolving Windows Operating System Issues. 100-140 Practice Questions (Page 9)

Questions 41–45

What is the purpose of Safe Mode in Windows?

A user reports that a website shows a '403 Forbidden' error after they signed in. Other users on the same network can access the site. The user has tried a different browser and the error persists. What should you do next?

A user with low vision wants Windows to read aloud text on the screen. Which built-in accessibility feature should they enable?

A user with low vision uses a Windows 11 laptop with an external monitor. They report that text on the external monitor is too small to read comfortably. Which two settings should you adjust to improve readability?

Keep studying — Operating System and Application Issues