A user accidentally deleted an important Excel file from their Documents folder. The folder is protected by OneDrive's 'Known Folder Move' backup feature. The user needs the file restored quickly. What should you instruct the user to do?

Check the local Windows Recycle Bin and restore the file from there.

Run Windows Update to check for a OneDrive update that might restore the file.

Open the OneDrive recycle bin in the web portal and restore the file.

Use File History to restore the previous version of the file.

A user with low vision has difficulty reading text on the screen. They also have a tremor that makes precise mouse movements difficult. They need to use a web browser for their job. Which combination of Windows accessibility features should you enable?

Magnifier and Mouse Pointer settings (increase pointer size and enable pointer trails).

A user's Windows 10 PC is BitLocker-encrypted and they need to back up their entire user profile to OneDrive. The user is concerned about the security of their data in the cloud. Which statement is accurate?

OneDrive cannot store files from a BitLocker-encrypted drive.

You need to provide your BitLocker recovery key to OneDrive to enable backup.

You must disable BitLocker before backing up to OneDrive.

OneDrive encrypts data in transit and at rest, so the backup is protected.

CiscoCertified Support Technician (CCST) IT Support

Domain 4Objective 1

4.1. Assist Users in Resolving Windows Operating System Issues. 100-140 Practice Questions (Page 5)

Part of the Operating System and Application Issues domain, which makes up ~25% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~5–9 in this domain), expect 1–2 from this objective — we provide 45 practice questions to prepare you well beyond it. (estimate)

45questions here

9free pages

9concepts

Questions 21–25

21application · medium
A user accidentally deleted an important Excel file from their Documents folder. The folder is protected by OneDrive's 'Known Folder Move' backup feature. The user needs the file restored quickly. What should you instruct the user to do?
Select an answer first
22foundation · easy
A user reports that an application is not responding. Which tool should you use to forcibly end the application's process?
Select an answer first
23application · medium
A user with low vision has difficulty reading text on the screen. They also have a tremor that makes precise mouse movements difficult. They need to use a web browser for their job. Which combination of Windows accessibility features should you enable?
Select an answer first
24foundation · easy
A user connects a second monitor to their Windows 10 PC and wants to extend the desktop across both screens. Which setting should they choose in the Display settings?
Select an answer first
25expert · hard
A user's Windows 10 PC is BitLocker-encrypted and they need to back up their entire user profile to OneDrive. The user is concerned about the security of their data in the cloud. Which statement is accurate?
Select an answer first

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4.1. Assist Users in Resolving Windows Operating System Issues. 100-140 Practice Questions (Page 5)

Questions 21–25

A user accidentally deleted an important Excel file from their Documents folder. The folder is protected by OneDrive's 'Known Folder Move' backup feature. The user needs the file restored quickly. What should you instruct the user to do?

A user reports that an application is not responding. Which tool should you use to forcibly end the application's process?

A user with low vision has difficulty reading text on the screen. They also have a tremor that makes precise mouse movements difficult. They need to use a web browser for their job. Which combination of Windows accessibility features should you enable?

A user connects a second monitor to their Windows 10 PC and wants to extend the desktop across both screens. Which setting should they choose in the Display settings?

A user's Windows 10 PC is BitLocker-encrypted and they need to back up their entire user profile to OneDrive. The user is concerned about the security of their data in the cloud. Which statement is accurate?

Keep studying — Operating System and Application Issues