A small business uses Windows 11 laptops with OneDrive Known Folder Move enabled. An employee's laptop was stolen. The employee had not signed in to OneDrive on the new laptop yet. The company requires that all data be recoverable and that the employee can resume work quickly. The IT admin has access to the Microsoft 365 admin center. What is the most efficient recovery path?

Boot the new laptop into Safe Mode and use System Restore to recover the employee's files.

Sign in to the new laptop with the employee's Microsoft account, then enable OneDrive Known Folder Move to sync the folders from the cloud.

Restore the employee's OneDrive files to a previous version using Version History, then download them to the new laptop.

Use the Microsoft 365 admin center to reset the employee's password and then remotely wipe the stolen laptop.

An organization has a policy that all Windows devices must have the latest security updates installed within 7 days of release. A user's Windows 10 PC shows 'Updates are available' but the installation fails with error 0x80070005. The user has important files backed up to OneDrive. What should you do first?

Run the Windows Update Troubleshooter from Settings > Update & Security > Troubleshoot.

Uninstall the latest OneDrive update and try Windows Update again.

Manually download the update from the Microsoft Update Catalog and install it.

Reset the PC using 'Reset this PC' and keep files.

A user accidentally deleted an important file from their OneDrive folder on their PC. Where can they most likely recover it?

From the OneDrive website's Recycle Bin

From the local Windows Recycle Bin

A user's Windows 11 PC is encrypted with BitLocker and they need to back up their Documents folder to OneDrive. The user is concerned about security. What should you tell them?

OneDrive files are encrypted in transit and at rest, so the backup is secure.

You need to provide your BitLocker recovery key to OneDrive to enable backup.

OneDrive cannot store files from a BitLocker-encrypted drive.

You must disable BitLocker before backing up to OneDrive.

A user reports that a web application shows a '403 Forbidden' error after a recent Windows update. The user has already cleared the browser cache and cookies, but the error persists. Other users on the same network can access the application. What should you do next?

Disable the Windows Firewall temporarily to see if it is blocking the application.

Uninstall the latest Windows update to revert the system to its previous state.

Reset the browser to its default settings and re-enter the user's bookmarks.

Check if the Windows update changed the system clock or time zone, which can cause authentication failures.

CiscoCertified Support Technician (CCST) IT Support

Domain 4Objective 1

4.1. Assist Users in Resolving Windows Operating System Issues. 100-140 Practice Questions (Page 2)

Part of the Operating System and Application Issues domain, which makes up ~25% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~5–9 in this domain), expect 1–2 from this objective — we provide 45 practice questions to prepare you well beyond it. (estimate)

45questions here

9free pages

9concepts

Questions 6–10

6expert · hard
A small business uses Windows 11 laptops with OneDrive Known Folder Move enabled. An employee's laptop was stolen. The employee had not signed in to OneDrive on the new laptop yet. The company requires that all data be recoverable and that the employee can resume work quickly. The IT admin has access to the Microsoft 365 admin center. What is the most efficient recovery path?
Select an answer first
7expert · hard
An organization has a policy that all Windows devices must have the latest security updates installed within 7 days of release. A user's Windows 10 PC shows 'Updates are available' but the installation fails with error 0x80070005. The user has important files backed up to OneDrive. What should you do first?
Select an answer first
8foundation · easy
A user accidentally deleted an important file from their OneDrive folder on their PC. Where can they most likely recover it?
Select an answer first
9application · medium
A user's Windows 11 PC is encrypted with BitLocker and they need to back up their Documents folder to OneDrive. The user is concerned about security. What should you tell them?
Select an answer first
10expert · hard
A user reports that a web application shows a '403 Forbidden' error after a recent Windows update. The user has already cleared the browser cache and cookies, but the error persists. Other users on the same network can access the application. What should you do next?
Select an answer first

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4.1. Assist Users in Resolving Windows Operating System Issues. 100-140 Practice Questions (Page 2)

Questions 6–10

A user accidentally deleted an important file from their OneDrive folder on their PC. Where can they most likely recover it?

A user's Windows 11 PC is encrypted with BitLocker and they need to back up their Documents folder to OneDrive. The user is concerned about security. What should you tell them?

A user reports that a web application shows a '403 Forbidden' error after a recent Windows update. The user has already cleared the browser cache and cookies, but the error persists. Other users on the same network can access the application. What should you do next?

Keep studying — Operating System and Application Issues