A user reports that a Windows update failed to install with error 0x80070005. Which common cause should you check first?

Lack of administrator permissions

A user's Windows 11 laptop becomes extremely slow and the fan runs constantly. Task Manager shows a process named 'BackupEngine.exe' using 99% CPU. The user needs to continue working immediately. What should you do first?

Disable the process from starting automatically using Task Manager's Startup tab.

Change the power plan to High Performance to give the process more resources.

End the BackupEngine.exe process from Task Manager, then check if the problem recurs.

Restart the laptop to clear the process from memory.

A user's Windows 11 laptop is running slowly. Task Manager shows a process called 'SearchIndexer.exe' using high CPU and disk. The user needs to finish a report by the end of the day. What should you do?

Run 'sfc /scannow' to repair system files that might be causing the issue.

Disable the Windows Search service permanently from Services.msc.

End the SearchIndexer.exe process and then rebuild the search index later.

Change the power plan to 'Best performance' to speed up the indexing.

A user with a visual impairment uses a 4K external monitor with a Windows laptop. The text is too small to read. The user also reports that the screen flickers occasionally. What should you configure to improve readability and reduce flicker?

Increase the scaling percentage in Display Settings and set the monitor refresh rate to its native value.

Reduce the screen resolution to 1920x1080 and enable the Magnifier.

Change the power plan to 'Power Saver' to reduce screen flicker.

Disable the graphics driver and use the Microsoft Basic Display Adapter.

CiscoCertified Support Technician (CCST) IT Support

Domain 4Objective 1

4.1. Assist Users in Resolving Windows Operating System Issues. 100-140 Practice Questions (Page 6)

Part of the Operating System and Application Issues domain, which makes up ~25% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~5–9 in this domain), expect 1–2 from this objective — we provide 45 practice questions to prepare you well beyond it. (estimate)

45questions here

9free pages

9concepts

Questions 26–30

26foundation · easy
A user has difficulty using a mouse due to limited hand mobility. Which Windows accessibility feature allows them to control the pointer using the numeric keypad?
Select an answer first
27foundation · easy
A user reports that a Windows update failed to install with error 0x80070005. Which common cause should you check first?
Select an answer first
28application · medium
A user's Windows 11 laptop becomes extremely slow and the fan runs constantly. Task Manager shows a process named 'BackupEngine.exe' using 99% CPU. The user needs to continue working immediately. What should you do first?
Select an answer first
29expert · hard
A user's Windows 11 laptop is running slowly. Task Manager shows a process called 'SearchIndexer.exe' using high CPU and disk. The user needs to finish a report by the end of the day. What should you do?
Select an answer first
30application · medium
A user with a visual impairment uses a 4K external monitor with a Windows laptop. The text is too small to read. The user also reports that the screen flickers occasionally. What should you configure to improve readability and reduce flicker?
Select an answer first

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