4.1. Assist Users in Resolving Windows Operating System Issues. 100-140 Practice Questions (Page 3)

Questions 11–15

1. 11foundation · easy

   A user wants to reduce power consumption on their Windows 10 laptop when it is unplugged. Which built-in power plan is designed to save energy?

   • APower saver
   • BUltimate performance
   • CBalanced
   • DHigh performance
   Reveal Solution Discussion Select an answer first
2. 12foundation · easy

   In Task Manager, which tab shows a list of all running processes, including background processes, with CPU and memory usage?

   • AApp history
   • BProcesses
   • CStartup
   • DPerformance
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4. 13expert · hard

   A user reports that a web application logs them out immediately after login. The user has tried clearing the browser cache and cookies, but the issue persists. Other users on the same network can log in successfully. The user is using a company-managed Windows 11 PC. What is the most likely cause and the best next step?

   • AA recent Windows update changed the browser's security settings; uninstall the update.
   • BThe browser is blocking third-party cookies; add the site to the browser's allowlist for cookies.
   • CThe user's account is locked due to too many failed login attempts; reset the password in Active Directory.
   • DThe Windows Firewall is blocking the site's authentication server; disable the firewall temporarily.
   Reveal Solution Discussion Select an answer first
5. 14application · medium

   A user's Windows 11 PC is extremely slow and the fan is running constantly. Task Manager shows a process named 'MsMpEng.exe' using 90% CPU. The user has important unsaved work in another application. What should you do?

   • AChange the power plan to Power Saver to reduce CPU usage and fan speed.
   • BCheck Windows Update for pending updates, as a scan may be triggered by an update installation.
   • CRight-click MsMpEng.exe in Task Manager and select End Task to free CPU resources immediately.
   • DWait for the process to finish, as it is the Windows Defender antivirus engine performing a scan.
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6. 15expert · hard

   A Windows 11 PC is stuck in a boot loop. The user has important files that are encrypted with BitLocker. You need to recover the system and preserve the data. The PC is not domain-joined and the user does not know the BitLocker recovery key. What is the best course of action?

   • ABoot into the Windows Recovery Environment and use Startup Repair to fix the boot issue, then enter the BitLocker recovery key when prompted.
   • BUse a third-party bootable USB to reset the Windows password and disable BitLocker.
   • CBoot into Safe Mode and use Task Manager to end the process causing the boot loop.
   • DReinstall Windows from a USB drive, which will automatically remove BitLocker and preserve personal files.
   Reveal Solution Discussion Select an answer first