A user with a motor impairment has difficulty using a mouse and keyboard. They need to use a web browser and a word processor. The user also has low vision. Which combination of Windows accessibility features would be most effective?

Enable Sticky Keys, Filter Keys, and Magnifier.

Enable Narrator, On-Screen Keyboard, and increase the text size in Display Settings.

Enable Voice Access and increase the screen resolution.

Enable Mouse Keys and High Contrast.

A user reports that their Windows 10 PC is stuck on 'Preparing to configure Windows' after a restart. The process has been running for over an hour. The user has important unsaved work in another application that is still open. What should you do?

Force a shutdown by holding the power button and restart the PC.

Use Task Manager to end the 'Windows Update' process and continue working.

Change the power plan to 'High performance' to speed up the update.

Wait longer, as Windows updates can take a long time to configure, especially on older hardware.

A user reports that a web-based inventory application shows outdated product prices even after the IT team confirmed the server was updated. The user's browser is Microsoft Edge. Which two-step approach should you guide the user through first?

Disable all browser extensions, then restart the browser.

Clear browsing data (cache and cookies) in Edge, then reload the page.

Reset Edge settings to default, then re-enter the user's bookmarks.

Run Windows Update to install the latest Edge updates, then restart the browser.

A user at a financial firm reports that their external monitor suddenly shows a distorted image after they plugged in a second monitor. The user says the display 'looks stretched' and the taskbar is missing from the external screen. The user also mentions that the system feels sluggish. You need to resolve the display issue without disrupting the user's open applications. What should you do first?

Open Display Settings and set the external monitor to its native resolution and extend the desktop.

Change the power plan to High Performance to improve graphics output and fix the display distortion.

Unplug the second monitor and reboot the computer to reset the display configuration.

Use Task Manager to end the Windows Explorer process and restart it from the File menu.

A user's laptop hard drive failed, but they had enabled OneDrive Known Folder Move for Desktop, Documents, and Pictures. After receiving a replacement laptop, the user signs in with the same Microsoft account and opens File Explorer. What should the user do to restore their files?

Boot the new laptop into Safe Mode and run System Restore to recover the files.

Use File History from the old laptop's backup drive to restore the files.

Reinstall the old applications and manually recreate the files from memory.

Open OneDrive settings and select 'Backup' to restore the known folders from the cloud.

CiscoCertified Support Technician (CCST) IT Support

Domain 4Objective 1

4.1. Assist Users in Resolving Windows Operating System Issues. 100-140 Practice Questions (Page 8)

Part of the Operating System and Application Issues domain, which makes up ~25% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~5–9 in this domain), expect 1–2 from this objective — we provide 45 practice questions to prepare you well beyond it. (estimate)

45questions here

9free pages

9concepts

Questions 36–40

36expert · hard
A user with a motor impairment has difficulty using a mouse and keyboard. They need to use a web browser and a word processor. The user also has low vision. Which combination of Windows accessibility features would be most effective?
Select an answer first
37application · medium
A user reports that their Windows 10 PC is stuck on 'Preparing to configure Windows' after a restart. The process has been running for over an hour. The user has important unsaved work in another application that is still open. What should you do?
Select an answer first
38application · medium
A user reports that a web-based inventory application shows outdated product prices even after the IT team confirmed the server was updated. The user's browser is Microsoft Edge. Which two-step approach should you guide the user through first?
Select an answer first
39application · medium
A user at a financial firm reports that their external monitor suddenly shows a distorted image after they plugged in a second monitor. The user says the display 'looks stretched' and the taskbar is missing from the external screen. The user also mentions that the system feels sluggish. You need to resolve the display issue without disrupting the user's open applications. What should you do first?
Select an answer first
40application · medium
A user's laptop hard drive failed, but they had enabled OneDrive Known Folder Move for Desktop, Documents, and Pictures. After receiving a replacement laptop, the user signs in with the same Microsoft account and opens File Explorer. What should the user do to restore their files?
Select an answer first

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