A technician is identifying a processor for a desktop motherboard. Which specification is most directly determined by the processor's socket type?

The maximum supported memory speed

The physical compatibility with the motherboard

The number of PCIe lanes available

When installing an NVMe M.2 SSD, what is the correct orientation?

Insert the card vertically straight down into the slot

Insert the card with the connector facing up

Insert the card at a slight angle and then press it down flat against the motherboard

Insert the card into a PCIe x16 slot using an adapter

Which Device Manager action can be used to reinstall a driver for a device that is not working correctly?

Change the device's COM port settings

Move the device to a different USB port

Disable the device and then enable it

Uninstall the device and then scan for hardware changes

A user reports that their desktop PC's built-in Wi-Fi and Bluetooth stopped working after a Windows update. Device Manager shows both adapters with yellow warning icons. What should you do first?

Check the antennas are connected.

Uninstall both adapters and restart the PC.

Roll back the driver for both adapters.

Disable and re-enable both adapters in Device Manager.

CiscoCertified Support Technician (CCST) IT Support

Domain 2Objective 4

2.4. Identify, Install and Upgrade Various Components in a Desktop Computer. 100-140 Practice Questions (Page 5)

Part of the Hardware Issues domain, which makes up ~22% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~4–8 in this domain), expect 1–2 from this objective — we provide 45 practice questions to prepare you well beyond it. (estimate)

45questions here

9free pages

14concepts

14 Concepts in This Objective

Identifying the processor
Identifying the motherboard
RAM identification and installation
RAM upgrade procedures
Graphics card installation and upgrade
Wireless card installation and upgrade
Bluetooth card installation and upgrade
Internal storage device identification
SATA storage installation and upgrade
SSD installation and upgrade
NVMe and M.2 storage installation and upgrade
Interface and expansion card compatibility
Using Device Manager to manage drivers
E-waste best practices

Questions 21–25

21foundation · easy
Which motherboard component primarily determines which processor models a motherboard can support?
Select an answer first
22foundation · easy
A technician is identifying a processor for a desktop motherboard. Which specification is most directly determined by the processor's socket type?
Select an answer first
23foundation · easy
When installing an NVMe M.2 SSD, what is the correct orientation?
Select an answer first
24foundation · easy
Which Device Manager action can be used to reinstall a driver for a device that is not working correctly?
Select an answer first
25expert · medium
A user reports that their desktop PC's built-in Wi-Fi and Bluetooth stopped working after a Windows update. Device Manager shows both adapters with yellow warning icons. What should you do first?
Select an answer first

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