A technician is working in a server room with a raised floor. The technician needs to run a new network cable under the floor. The technician notices several cables are already running under the floor. Which personal safety practice is most appropriate?

Use a metal rod to push the cable through the under-floor space.

Remove the floor tiles and step into the under-floor space to pull the cable.

Use a cable pulling tool and wear gloves to protect hands from sharp edges.

Pull the cable by hand without gloves to feel for obstructions.

What is the purpose of an anti-static wrist strap when working on computer hardware?

It protects you from electric shock by insulating your hands from live circuits.

It increases the humidity around your work area to reduce static buildup.

It equalizes the electrical potential between your body and the equipment to prevent electrostatic discharge.

It detects the presence of static electricity and alerts you with a warning light.

A technician is installing a new graphics card in a desktop PC. The technician is not wearing an ESD wrist strap but is working on a wooden desk. Which action is most appropriate to reduce ESD risk?

Use an anti-static bag as a work surface.

Handle the graphics card by the gold edge connectors.

Touch the metal frame of the PC case before handling the graphics card.

Work on a metal table instead of a wooden desk.

A technician is working in a data center and needs to replace a faulty drive in a storage array. The array is in a rack at waist height. The technician is alone and has a cart available. What is the safest way to handle the drive?

Place the drive on the floor while you prepare the workbench.

Use the cart to transport the drive to the workbench, then replace it there.

Carry the drive in your hands to the workbench to avoid using the cart.

Replace the drive directly in the rack without removing it from the array.

CiscoCertified Support Technician (CCST) IT Support

Domain 2Objective 1

2.1. Demonstrate How to Follow Basic Safety Procedures. 100-140 Practice Questions (Page 3)

Part of the Hardware Issues domain, which makes up ~22% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~4–8 in this domain), expect 1–2 from this objective — we provide 30 practice questions to prepare you well beyond it. (estimate)

30questions here

6free pages

4concepts

Questions 11–15

11expert · hard
A technician is working in a server room with a raised floor. The technician needs to run a new network cable under the floor. The technician notices several cables are already running under the floor. Which personal safety practice is most appropriate?
Select an answer first
12foundation · easy
What is the purpose of an anti-static wrist strap when working on computer hardware?
Select an answer first
13application · medium
A technician is installing a new graphics card in a desktop PC. The technician is not wearing an ESD wrist strap but is working on a wooden desk. Which action is most appropriate to reduce ESD risk?
Select an answer first
14expert · hard
A technician is working in a data center and needs to replace a faulty drive in a storage array. The array is in a rack at waist height. The technician is alone and has a cart available. What is the safest way to handle the drive?
Select an answer first
15foundation · easy
Which type of fire extinguisher is appropriate for a fire involving energized electrical equipment, such as a computer server?
Select an answer first

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