You are troubleshooting a Linux server issue and find a solution on a technical forum. The solution involves running a command with sudo. What should you do before running it?

Run the command immediately because it is the top-rated answer.

Run the command without sudo to avoid permission issues.

Read the entire thread to see if other users reported success or issues, and check the command's effect on your system.

Copy the command into your internal knowledge base without testing it.

You ask an AI assistant for the latest security patch for a specific software version. The AI responds with a patch number, but you suspect it might be outdated. What is the best way to confirm the correct patch?

Search a general web search and use the first result that mentions a patch.

Ask another AI assistant and use the answer that seems more confident.

Check the software vendor's official website or release notes for the latest patch.

Trust the AI's response because it is generated from a large dataset.

You are updating a knowledge base article about a known issue. The article currently contains a solution that worked in the past, but you have discovered a new, more reliable fix. What should you do?

Delete the old solution and replace it entirely with the new fix.

Leave the article unchanged because the old solution is still valid.

Create a new article for the new fix and leave the old article as is.

Update the article with the new fix, but keep the old solution as a fallback and note the conditions under which each is appropriate.

Your organization is considering using a public AI chat tool to help support technicians research issues. The tool is convenient, but you are concerned about data exposure. You need to propose a policy that allows using the tool while minimizing risk. Which policy is most effective?

Require technicians to sanitize all data before pasting it into the AI tool, removing any customer names, IP addresses, and internal paths.

Allow unrestricted use of the AI tool because it is convenient and saves time.

Prohibit all use of public AI tools and require technicians to rely only on internal knowledge bases.

Require technicians to use a VPN when accessing the AI tool to encrypt the data in transit.

CiscoCertified Support Technician (CCST) IT Support

Domain 6Objective 2

6.2. Use Appropriate Troubleshooting Tools to Research an Issue and Update Internal Documentation with Findings. 100-140 Practice Questions (Page 8)

Part of the Job Tools domain, which makes up ~9% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~2–3 in this domain), expect 1–2 from this objective — we provide 52 practice questions to prepare you well beyond it. (estimate)

52questions here

11free pages

9concepts

Questions 36–40

36application · medium
You are troubleshooting a Linux server issue and find a solution on a technical forum. The solution involves running a command with sudo. What should you do before running it?
Select an answer first
37application · medium
You ask an AI assistant for the latest security patch for a specific software version. The AI responds with a patch number, but you suspect it might be outdated. What is the best way to confirm the correct patch?
Select an answer first
38expert · hard
You are updating a knowledge base article about a known issue. The article currently contains a solution that worked in the past, but you have discovered a new, more reliable fix. What should you do?
Select an answer first
39foundation · easy
Which type of AI is best suited for predicting the likelihood that a hard drive will fail based on historical SMART data?
Select an answer first
40expert · hard
Your organization is considering using a public AI chat tool to help support technicians research issues. The tool is convenient, but you are concerned about data exposure. You need to propose a policy that allows using the tool while minimizing risk. Which policy is most effective?
Select an answer first

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