6.2. Use Appropriate Troubleshooting Tools to Research an Issue and Update Internal Documentation with Findings. 100-140 Practice Questions (Page 4)

Questions 16–20

1. 16foundation · easy

   What is a good practice when posting a question in a technical forum?

   • AProvide detailed information about the issue, including error messages and steps already tried.
   • BPost the same question in multiple forums at once to get faster answers.
   • CDemand an immediate solution from other users.
   • DUse a vague title like 'Help me' to attract attention.
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2. 17foundation · easy

   What is a privacy risk when using a public AI chatbot to research an IT issue?

   • AThe chatbot will slow down the network.
   • BThe chatbot may store and use the entered data for training.
   • CThe chatbot will share the query with other users in real time.
   • DThe chatbot will automatically install malware on the user's computer.
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4. 18foundation · easy

   A technician asks an AI chatbot for troubleshooting advice and receives a confident but incorrect answer. What AI limitation does this illustrate?

   • ALack of context
   • BBias
   • CHallucination
   • DOutdated data
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5. 19application · medium

   You use an AI tool to help diagnose a server issue. The AI suggests a solution that you are not fully confident about, but it seems to work after you apply it. Later, you discover the AI's reasoning was based on incorrect assumptions. What is the most ethical and professional action?

   • ABlame the AI tool in your report to avoid responsibility for the fix.
   • BDocument the solution and note that the AI's reasoning was flawed, but the fix worked in this case.
   • CDo not document anything because the solution was not fully understood.
   • DDocument the solution in the knowledge base as successful, without mentioning the incorrect reasoning.
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6. 20expert · hard

   You are troubleshooting an intermittent Wi-Fi disconnection issue on a specific laptop model. You ask an AI assistant for advice, and it suggests several steps, including updating drivers and changing the power plan. You have already tried these without success. You also find a forum post that suggests disabling the Wi-Fi adapter's power saving mode, but the post is from a user with a different OS version. What should you do?

   • AIgnore the forum post because it is for a different OS version and cannot be relevant.
   • BImmediately replace the laptop's Wi-Fi adapter because the issue is likely hardware-related.
   • CRe-ask the AI with more specific details about the laptop model and OS version, then follow its new suggestions exactly.
   • DTest the power saving mode change on the affected laptop, but first verify the setting exists in the current OS version and check for any side effects.
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