A technician is about to replace a faulty power supply in a desktop computer. Which action is part of implementing the plan?

Power off the system and disconnect the power cable before opening the case.

Order a new power supply and wait for it to arrive.

Ask the user to watch the process and learn how to do it.

Test the computer after the replacement to see if it works.

A technician's first hypothesis did not resolve the issue. What is the next appropriate action?

Document the issue and close the ticket.

Escalate the issue to a manager without further investigation.

Re-evaluate the gathered information and consider alternative causes.

Try the same fix again to see if it works the second time.

After changing a user's display resolution to fix a blurry screen, what is the best way to observe the results?

Check the display settings to ensure the resolution is set correctly

Take a screenshot and view it on another monitor

Restart the computer to apply the settings

Ask the user if the screen looks clear now

You have identified that a user's inability to access shared files is due to incorrect permissions on the shared folder. You need to devise a resolution plan. What should be the first step in your plan?

Back up the current permissions and note the user's required access level.

Reboot the file server to apply the permission changes.

Ask the user to try again after you change the permissions.

Change the folder permissions to grant the user full control immediately.

A technician has identified that a faulty driver is likely causing a display issue. What should the technician do next?

Ask the user if they have a backup of their files.

Reboot the computer to see if the issue resolves.

Uninstall the current driver immediately.

Create a plan that includes downloading the correct driver and scheduling the installation.

CiscoCertified Support Technician (CCST) IT Support

Domain 1Objective 3

1.3. Describe the Problem Solving Process. 100-140 Practice Questions (Page 5)

Part of the IT Support Job Tasks and Responsibilities domain, which makes up ~14% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~3–5 in this domain), expect 1–2 from this objective — we provide 46 practice questions to prepare you well beyond it. (estimate)

46questions here

10free pages

8concepts

Questions 21–25

21foundation · easy
A technician is about to replace a faulty power supply in a desktop computer. Which action is part of implementing the plan?
Select an answer first
22foundation · easy
A technician's first hypothesis did not resolve the issue. What is the next appropriate action?
Select an answer first
23application · medium
After changing a user's display resolution to fix a blurry screen, what is the best way to observe the results?
Select an answer first
24application · medium
You have identified that a user's inability to access shared files is due to incorrect permissions on the shared folder. You need to devise a resolution plan. What should be the first step in your plan?
Select an answer first
25foundation · easy
A technician has identified that a faulty driver is likely causing a display issue. What should the technician do next?
Select an answer first

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