A technician has resolved a ticket for a user who could not print. The technician replaced the printer driver and verified that a test page prints. The user then confirms that their document prints correctly. Which documentation of the results and outcomes is most appropriate?

Record that the driver was replaced, a test page printed successfully, and the user confirmed their document prints correctly.

Note that the user is happy and the ticket is closed.

Record only the test page success, because that is the technical proof.

CiscoCertified Support Technician (CCST) IT Support

Domain 1Objective 2

1.2. Prepare Documentation to Summarize a Customer Interaction. 100-140 Practice Questions (Page 9)

Part of the IT Support Job Tasks and Responsibilities domain, which makes up ~14% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~3–5 in this domain), expect 1–2 from this objective — we provide 41 practice questions to prepare you well beyond it. (estimate)

41questions here

9free pages

4concepts

Questions 41–41

41expert · medium
A technician has resolved a ticket for a user who could not print. The technician replaced the printer driver and verified that a test page prints. The user then confirms that their document prints correctly. Which documentation of the results and outcomes is most appropriate?
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1.2. Prepare Documentation to Summarize a Customer Interaction. 100-140 Practice Questions (Page 9)

Questions 41–41

A technician has resolved a ticket for a user who could not print. The technician replaced the printer driver and verified that a test page prints. The user then confirms that their document prints correctly. Which documentation of the results and outcomes is most appropriate?

Keep studying — IT Support Job Tasks and Responsibilities