Cisco Renewals Manager

Questions 1–5 6–10 11–15 16–16

1.3 Explain the financial implications of these metrics:

16 questions · 4 pages

1.4 Explain the importance of recurring revenue

26 questions · 6 pages

Questions 1–5 6–10 11–15 16–17

1.5 Describe recurring revenue financial terms

17 questions · 4 pages

2.1 Define customer success

24 questions · 5 pages

Questions 1–5 6–10 11–15 16–16

2.2 Explain the key drivers creating the need for customer success

16 questions · 4 pages

2.3 Explain the customer journey (purchase through adopt)

33 questions · 7 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30 31–33

2.4 Explain different IT purchasing and consumption models

20 questions · 4 pages

Questions 1–5 6–10 11–15 16–20

2.5 Explain the roles and responsibilities of the customer success team

27 questions · 6 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–27

2.6 Explain the assets used to define the perceived value, deliverables, and expectations

17 questions · 4 pages

Questions 1–5 6–10 11–15 16–17

3.1 Describe the role of a Renewals Manager within the Lifecycle and the integration with various teams

26 questions · 6 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30 31–35 36–37

3.2 Explain Renewals Manager tasks

37 questions · 8 pages

3.3 Describe the measurements of success for the Renewals Manager role

31 questions · 7 pages

3.4 Describe the renewal cycle for software and services

26 questions · 6 pages

4.1 Identify the steps to perform an end-to-end renewals motion with the customer in partnership with the account team

31 questions · 7 pages

Questions 1–5 6–10 11–15 16–20

4.2 Identify and assess the current customer install base (CX-IB)

20 questions · 4 pages

4.3 Identify the steps for developing a renewal quote

22 questions · 5 pages

Questions 1–5 6–10 11–15 16–20 21–22

4.4 Identify the steps to process exceptions or non-standard elements of a renewal quote

24 questions · 5 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–28

4.5 Identify the steps for processing an order

28 questions · 6 pages

4.6 Identify upsell and cross-sell opportunities through renewals motion that can deliver higher value outcomes for the customer and incremental ARR for the vendor (CX Portfolio - Solution Support, Success Tracks, PLS-S)

24 questions · 5 pages

4.7 Analyze risk assessment at T-90, T-60, and T-30 for all contracts, products, and services

31 questions · 7 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30 31–32

4.8 Explain the deal management process in CCW-R

32 questions · 7 pages

5.1 Explain Smart Accounts and Smart Licensing

31 questions · 7 pages

Questions 1–5 6–10 11–15 16–20 21–23

5.2 Describe the AutoQuote process

23 questions · 5 pages

5.3 Use the visibility provided by tools such as PXP and CX-IB to position products, solutions, and services to the customer

18 questions · 4 pages

Questions 1–5 6–10 11–15 16–18

5.4 Describe the drivers and the recommendations to improve the Partner Maturity score

23 questions · 5 pages

Questions 1–5 6–10 11–15 16–20 21–23

5.5 Describe the capabilities of Lifecycle Advantage (LCA)

26 questions · 6 pages