5.4 Describe the Drivers and the Recommendations to Improve the Partner Maturity Score 700-805 Practice Questions (Page 2)

Questions 6–10

1. 6foundation · easy

   Which set of metrics most directly influences a partner's Partner Maturity score?

   • ACustomer satisfaction surveys and renewal rates
   • BNumber of marketing campaigns and social media followers
   • CPartner profitability and market share
   • DCertification levels, specializations, and performance against program requirements
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2. 7expert · hard

   A partner has a low Partner Maturity score. They have a limited budget and must choose between (1) hiring a customer success manager or (2) purchasing a customer feedback tool. The partner's primary weakness is in the 'Customer Success' driver. What should the Cisco Renewals Manager recommend?

   • APurchase the customer feedback tool to gather data.
   • BSplit the budget between the manager and the tool.
   • CHire the customer success manager to build a dedicated practice.
   • DDefer both investments until the next fiscal year.
   Reveal Solution Discussion Select an answer first
4. 8expert · hard

   A partner has a moderate Partner Maturity score. They have a strong 'Customer Success' driver but a weak 'Architecture Certifications' driver. They are considering (1) a new customer advisory board or (2) a certification bootcamp for their engineers. Which initiative should the Cisco Renewals Manager recommend to improve the overall maturity score?

   • ALaunch the customer advisory board to further strengthen customer success.
   • BRun both initiatives to ensure balanced growth.
   • CDefer both initiatives until the next quarter.
   • DRun the certification bootcamp to improve the weak architecture certification driver.
   Reveal Solution Discussion Select an answer first
5. 9application · medium

   A partner has a low Partner Maturity score. They have a small team and cannot afford to hire new staff. Which recommendation is most practical for improving their score with existing resources?

   • AHire a dedicated customer success manager.
   • BEnroll existing engineers in free Cisco training to increase certifications.
   • COutsource all technical support to a third party.
   • DPurchase a new CRM system to track customer interactions.
   Reveal Solution Discussion Select an answer first
6. 10application · medium

   A partner's Partner Maturity score is high, but they are concerned about a potential decline. They notice that their 'Technical Certifications' driver is starting to lag as some engineers leave the company. What should the partner do to prevent a decline in their maturity score?

   • AReduce the number of services offered to lower the need for certifications.
   • BImplement a training and certification program to backfill and expand skills.
   • CWait to see if the score actually declines before taking action.
   • DFocus on customer success activities to offset the certification decline.
   Reveal Solution Discussion Select an answer first