CISCOCisco Renewals Manager
The Cisco Renewals Manager certification validates your ability to drive customer success and business growth by managing the renewal lifecycle for Cisco software and services. It is designed for renewals managers and customer success professionals who accelerate time to value and ensure customers achieve their business goals. Earning this credential demonstrates your expertise in adoption, expansion, and renewal strategies that build lasting customer loyalty.
748 practice questions · Updated 2026-07-30
5Domains
30Objectives
152Concepts
748Questions
700-805 Curriculum
Every domain, objective, and concept the 700-805 exam measures.
- Definition of customer experience
- Components of customer experience
- Importance of customer experience
- Customer lifecycle stages
- Choosing stage
- Using stage
- Loving stage
- Progression through stages
- Attrition Financial Impact
- Expand Financial Impact
- Net Revenue Retention (NRR)
- Recurring revenue definition
- Importance for business stability
- Impact on customer relationships
- Role in innovation and investment
- Effect on valuation and growth
- iQRR / ARR
- AOV
- iACV
- LTV
- ATR
- Definition of customer success
- Goals of customer success
- Role of customer success in renewals
- Key drivers of customer success
- Customer Journey Stages
- Purchase Phase
- Adoption Phase
- Journey Mapping
- Customer Success Touchpoints
- Metrics for Adoption
- Barriers to Adoption
- Transition from Purchase to Adoption
- Software licensing models
- Software license metrics and compliance
- Services subscriptions
- Enterprise agreements
- CapEx vs. OpEx in IT
- Financial impact of consumption models
- Customer Success Team Roles
- Customer Success Team Responsibilities
- Collaboration with Other Teams
- Customer Lifecycle Management
- Metrics and KPIs for Customer Success
- Perceived Value Assets
- Deliverables Definition
- Expectation Setting
- Renewals Manager role in lifecycle
- Integration with Sales team
- Integration with Customer Success Manager
- Integration with Renewals team
- Renewals Manager role overview
- Renewal lifecycle management
- Customer engagement and relationship building
- Renewal forecasting and pipeline management
- Contract and entitlement verification
- Quoting and pricing for renewals
- Handling objections and negotiation
- Collaboration with internal teams
- Use of renewal tools and systems
- Compliance and policy adherence
- Define Renewals Manager success metrics
- Explain the role of renewal rate in success measurement
- Describe the impact of customer churn on success
- Identify revenue-related success metrics
- Explain the importance of customer satisfaction in renewals
- Describe the use of forecasting accuracy as a success metric
- Explain the role of pipeline and coverage in success measurement
- Describe the measurement of customer engagement and adoption
- Renewal cycle phases
- Renewal triggers and timing
- Stakeholders in the renewal cycle
- Renewal activities and tasks
- Renewal outcomes and follow-up
- End-to-end renewals motion overview
- Customer engagement and qualification
- Partnership with account team
- Renewal proposal and pricing
- Negotiation and objection handling
- Renewal closure and contracting
- Post-renewal handoff and follow-up
- Identify customer install base
- Assess install base data
- Utilize install base tools
- Analyze install base for renewal opportunities
- Identify quote inputs
- Determine pricing and discounts
- Validate quote accuracy
- Obtain approvals
- Deliver quote to customer
- Identify exception types
- Follow exception process steps
- Determine approval requirements
- Document exceptions
- Order Processing Overview
- Order Entry and Validation
- Order Approval and Pricing
- Order Fulfillment and Delivery
- Order Post-Processing and Record Keeping
- Renewals motion as upsell/cross-sell trigger
- Customer value outcomes
- Incremental ARR calculation
- CX Portfolio offerings
- Matching offerings to customer needs
- Risk assessment timing
- Contract risk factors
- Product risk factors
- Service risk factors
- Risk scoring and prioritization
- Mitigation actions
- CCW-R Deal Management Overview
- Deal Creation and Initiation
- Deal Configuration and Pricing
- Deal Approval Workflow
- Deal Modification and Amendments
- Deal Tracking and Status Management
- Deal Documentation and Outputs
- Integration with Ordering and Fulfillment
- Smart Accounts Overview
- Smart Licensing Fundamentals
- Smart Account Hierarchy
- Virtual Accounts
- License Registration and Activation
- License Entitlement and Consumption
- Smart Licensing Communication
- Smart Licensing vs Traditional Licensing
- Smart Account Management Tasks
- Smart Licensing Benefits
- AutoQuote overview
- AutoQuote workflow
- AutoQuote features
- AutoQuote integration
- PXP visibility
- CX-IB visibility
- Positioning with visibility tools
- Partner Maturity score drivers
- Recommendations to improve Partner Maturity score
- Lifecycle Advantage Overview
- LCA Capabilities
- LCA Benefits
- LCA vs. Other Cisco Services
- LCA-CS Overview
- LCA-CS Capabilities
- LCA-CS Benefits
- LCA-CS vs Other Lifecycle Services
- LCA-CS Engagement Model
- CSPP Overview
- CSPP Benefits
- CSPP Eligibility and Requirements
- CSPP Renewal Processes
- CSPP Tools and Resources
- CSPP Incentives and Rewards
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Percentages reflect share of the current practice bank, not official exam weightings — no structured per-skill weight is published for 700-805, so none is invented.