A customer is comparing two competing network monitoring solutions. They have scheduled a demo with each vendor and are asking detailed questions about scalability and integration with their existing tools. What is the customer's primary objective in this stage?

To begin training their staff on the chosen solution.

To determine which solution best fits their technical and business requirements.

To negotiate the lowest possible price for the selected solution.

To establish a long-term partnership with the vendor.

What primarily influences a customer's progression from the using stage to the loving stage?

Positive experiences that lead to satisfaction and trust

The number of marketing emails received

A customer recently purchased a cloud storage service but has only uploaded a few test files and has not integrated it with their backup software. The account team wants to move this customer toward the loving stage. What is the most important factor to address first?

The customer's need for a discount on the next invoice to improve satisfaction.

The customer's contract renewal date, which should be extended to lock in the relationship.

The customer's preference for a competitor, which should be countered with a feature comparison.

The customer's lack of adoption and integration, which prevents them from realizing value.

A manufacturing company has just signed a contract for a new IoT monitoring platform. The customer's IT team has completed the initial installation, but only 10% of the plant floor sensors are connected, and the operations staff have not yet been trained. Which lifecycle stage is this customer in, and what should the vendor prioritize?

Loving stage; prioritize gathering customer testimonials and case study material.

Using stage; prioritize negotiating a contract renewal and upsell opportunities.

Using stage; prioritize onboarding, training, and driving full sensor adoption.

Choosing stage; prioritize extending the proof-of-concept to more plant locations.

CiscoRenewals Manager

Domain 1Objective 2

Loving) 700-805 Practice Questions (Page 1)

Part of the Customer Experience domain, which accounts for 10% of the 700-805 exam. Cisco does not publish an official question count, but from its 90-minute exam (~35–60 total, ~4–6 in this domain), expect 1–1 from this objective — we provide 24 practice questions to prepare you well beyond it. (estimate)

24questions here

5free pages

5concepts

10%of the exam

Questions 1–5

1application · medium
A customer is comparing two competing network monitoring solutions. They have scheduled a demo with each vendor and are asking detailed questions about scalability and integration with their existing tools. What is the customer's primary objective in this stage?
Select an answer first
2foundation · easy
What primarily influences a customer's progression from the using stage to the loving stage?
Select an answer first
3application · medium
A customer recently purchased a cloud storage service but has only uploaded a few test files and has not integrated it with their backup software. The account team wants to move this customer toward the loving stage. What is the most important factor to address first?
Select an answer first
4application · medium
A manufacturing company has just signed a contract for a new IoT monitoring platform. The customer's IT team has completed the initial installation, but only 10% of the plant floor sensors are connected, and the operations staff have not yet been trained. Which lifecycle stage is this customer in, and what should the vendor prioritize?
Select an answer first
5foundation · easy
Which factor is most likely to move a customer from the choosing stage to the using stage?
Select an answer first

Finished these 5 questions?

Review the revealed explanations, or continue through the curriculum.

Next 5 questions →Back to 700-805

Free Basic Practice is a study aid with revealable answers — not a scored exam. Examers.io is independent and not affiliated with or endorsed by Cisco. “700-805” is a trademark of its owner, used for identification only.

1.2 Explain the Stages Throughout the Customer Lifecycle (choosing > Using > Loving) 700-805 Practice Questions (Page 1)

Questions 1–5

A customer is comparing two competing network monitoring solutions. They have scheduled a demo with each vendor and are asking detailed questions about scalability and integration with their existing tools. What is the customer's primary objective in this stage?

What primarily influences a customer's progression from the using stage to the loving stage?

A customer recently purchased a cloud storage service but has only uploaded a few test files and has not integrated it with their backup software. The account team wants to move this customer toward the loving stage. What is the most important factor to address first?

Which factor is most likely to move a customer from the choosing stage to the using stage?

Keep studying — Customer Experience