A customer has been using a data visualization tool for a year. They have high adoption and regularly create reports, but they have not yet renewed their contract. The account team wants to ensure the customer moves to the loving stage. What is the most important signal that the customer is ready to progress?

The customer's request for a discount on the renewal price.

The customer's willingness to renew the contract and expand usage to more departments.

The customer's report of a minor bug in the tool.

The customer's silence during the renewal period.

A logistics company has been using a fleet management platform for six months. The platform is fully deployed, drivers use it daily, and the company has seen a 15% reduction in fuel costs. However, the customer's contract is up for renewal in three months, and they have not yet indicated whether they will renew. What should the account team focus on to secure the renewal and move the customer toward the loving stage?

Immediately asking the customer to provide a testimonial for the vendor's website.

Reducing the frequency of check-in calls to avoid being intrusive.

Offering a significant discount on the renewal to incentivize the customer to stay.

Quantifying the achieved value and sharing a business review that highlights the fuel cost savings.

Which aspect is a key focus of the using stage in the customer lifecycle?

Customer adoption and onboarding

CiscoRenewals Manager

Domain 1Objective 2

Loving) 700-805 Practice Questions (Page 5)

Part of the Customer Experience domain, which accounts for 10% of the 700-805 exam. Cisco does not publish an official question count, but from its 90-minute exam (~35–60 total, ~4–6 in this domain), expect 1–1 from this objective — we provide 24 practice questions to prepare you well beyond it. (estimate)

24questions here

5free pages

5concepts

10%of the exam

Questions 21–24

21application · medium
A customer has been using a data visualization tool for a year. They have high adoption and regularly create reports, but they have not yet renewed their contract. The account team wants to ensure the customer moves to the loving stage. What is the most important signal that the customer is ready to progress?
Select an answer first
22application · medium
A logistics company has been using a fleet management platform for six months. The platform is fully deployed, drivers use it daily, and the company has seen a 15% reduction in fuel costs. However, the customer's contract is up for renewal in three months, and they have not yet indicated whether they will renew. What should the account team focus on to secure the renewal and move the customer toward the loving stage?
Select an answer first
23foundation · easy
Which stage of the customer lifecycle is characterized by the customer becoming an advocate for the product or service?
Select an answer first
24foundation · easy
Which aspect is a key focus of the using stage in the customer lifecycle?
Select an answer first

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1.2 Explain the Stages Throughout the Customer Lifecycle (choosing > Using > Loving) 700-805 Practice Questions (Page 5)

Questions 21–24

Which stage of the customer lifecycle is characterized by the customer becoming an advocate for the product or service?

Which aspect is a key focus of the using stage in the customer lifecycle?

Keep studying — Customer Experience