A renewals specialist is processing a quote that includes a 25% discount for a strategic customer and a custom clause that allows the customer to defer payment for 60 days. The policy states that discounts above 20% require CEO approval, and any payment term change requires CFO approval. What is the correct approval path for these exceptions?

Route both exceptions to the CFO, since the payment term is the more significant change.

Approve both exceptions personally since the specialist identified them and can document them.

Route both exceptions to the CEO, since the CEO has the highest authority.

Route the discount to the CEO and the payment term to the CFO, documenting both exceptions in the quote system.

Why is it important to document exceptions in the quote system?

To eliminate the need for approval

To speed up the approval process

To provide a record for audit and tracking

According to policy, which exception type typically requires approval from a higher-level authority, such as a director or vice president?

A routine renewal with no exceptions

A large discount exceeding a specified threshold

A minor discount within the sales rep's authority

After an exception has been identified and documented, what is the next step in the exception process?

Ignore the exception and proceed with the standard quote

Delete the exception from the system

Submit the exception for approval

A renewals manager has just received approval for a special pricing exception on a renewal quote. The approval was granted via email from the sales director. What is the next required step to ensure the exception is properly processed?

Record the exception and the email approval in the quote system so the audit trail is complete and the quote can be finalized.

Forward the email approval to the customer to confirm the special pricing has been accepted.

Delete the email and rely on the verbal confirmation from the sales director to proceed with the quote.

Immediately generate the final invoice using the special pricing without updating the quote system.

CiscoRenewals Manager

Domain 4Objective 4

4.4 Identify the Steps to Process Exceptions or Non-Standard Elements of a Renewal Quote 700-805 Practice Questions (Page 1)

Part of the Renewals Process domain, which accounts for 30% of the 700-805 exam. Cisco does not publish an official question count, but from its 90-minute exam (~35–60 total, ~11–18 in this domain), expect 1–2 from this objective — we provide 24 practice questions to prepare you well beyond it. (estimate)

24questions here

5free pages

4concepts

30%of the exam

Questions 1–5

1application · medium
A renewals specialist is processing a quote that includes a 25% discount for a strategic customer and a custom clause that allows the customer to defer payment for 60 days. The policy states that discounts above 20% require CEO approval, and any payment term change requires CFO approval. What is the correct approval path for these exceptions?
Select an answer first
2foundation · easy
Why is it important to document exceptions in the quote system?
Select an answer first
3foundation · easy
According to policy, which exception type typically requires approval from a higher-level authority, such as a director or vice president?
Select an answer first
4foundation · easy
After an exception has been identified and documented, what is the next step in the exception process?
Select an answer first
5application · medium
A renewals manager has just received approval for a special pricing exception on a renewal quote. The approval was granted via email from the sales director. What is the next required step to ensure the exception is properly processed?
Select an answer first

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