4.7 Analyze Risk Assessment at T-90, T-60, and T-30 for All Contracts, Products, and Services 700-805 Practice Questions (Page 1)

Questions 1–5

1. 1foundation · easy

   Which approach best describes how risk scoring should be applied across the T-90, T-60, and T-30 milestones?

   • AScore only contract risks and ignore product and service risks
   • BReassess and update risk scores at each milestone based on the latest data
   • COnly score risks at T-30 because that is when the renewal decision is made
   • DUse the same risk score from T-90 for all subsequent milestones to ensure consistency
   Reveal Solution Discussion Select an answer first
2. 2application · medium

   A renewals manager is analyzing a contract at T-60 and finds that the customer has a history of late renewals and has not responded to the last two emails. The contract value is moderate. What should the manager do?

   • AWait until T-30 to escalate communication efforts
   • BIncrease the risk score for this contract and attempt alternative communication channels
   • CLower the risk score because the contract value is moderate
   • DRemove the contract from the risk assessment because it is not high value
   Reveal Solution Discussion Select an answer first
4. 3foundation · easy

   Which product-related factor is a strong indicator that a customer may not renew a support contract?

   • AThe product is approaching end-of-life and the customer is evaluating alternatives
   • BThe product is in the early adoption phase with limited deployment
   • CThe product has a low number of support tickets, indicating stability
   • DThe product has high usage and is critical to daily operations
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5. 4application · medium

   At T-60, a renewals manager finds that a customer's support tickets are all resolved within SLA, but the customer's satisfaction score has dropped. What should the manager do?

   • AIgnore the satisfaction drop because tickets are resolved
   • BOffer a discount to improve satisfaction
   • CInvestigate the reasons behind the satisfaction drop, such as the quality of resolutions or communication
   • DAssume the customer is satisfied because SLAs are met
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6. 5expert · hard

   A renewals manager has limited resources and must conduct risk assessments for a large portfolio. At T-90, they have time to do a deep dive on only a subset of contracts. Which approach best balances thoroughness and coverage?

   • AUse a risk-scoring model to identify high-risk contracts and perform deep dives on those, while using automated alerts for the rest
   • BSkip the T-90 assessment and do a more thorough T-60 assessment
   • CFocus only on contracts with the highest revenue, ignoring risk scores
   • DPerform a deep dive on all contracts, even if it means missing the T-90 deadline
   Reveal Solution Discussion Select an answer first