At T-60, a renewals manager sees that a customer has opened several high-severity support tickets in the past month, and their satisfaction survey scores have declined. What is the most effective mitigation action?

Coordinate with the support team to ensure the open issues are resolved and communicate a plan to the customer

Wait for the customer to raise the issues during renewal negotiations

Extend the contract term without discussing the support issues

Offer a free training session to improve product usage

What is the primary purpose of risk scoring in the renewals process?

To prioritize which contracts, products, and services need the most attention

To determine the exact renewal date for each contract

To replace the need for customer meetings during the renewal cycle

To assign a monetary value to each contract for financial reporting

Which statement accurately describes the progression of risk assessment checkpoints in the Cisco Renewals Manager process?

T-90 is the only checkpoint where risk is assessed; T-60 and T-30 are used for administrative tasks only

T-90, T-60, and T-30 are checkpoints where risk is analyzed and mitigation actions are refined as the renewal date approaches

The checkpoints are optional and only used if the customer has a history of late renewals

T-30 is the first checkpoint for risk assessment, while T-90 and T-60 are used for customer relationship building

In the Cisco Renewals Manager process, what is the primary purpose of the T-90 milestone?

To review the customer's support ticket history for the first time

To perform an early risk assessment and initiate mitigation for contracts, products, and services

To confirm that the customer has received all ordered hardware

To finalize the contract renewal and obtain the customer's signature

Which contract-related factor is most likely to increase the risk of non-renewal at the T-90 milestone?

The contract has a renewal date that is more than 12 months away

The contract includes a clause that automatically renews unless the customer opts out

The contract was signed by the customer's procurement team rather than the IT department

The contract has complex terms that require customer legal review before renewal

CiscoRenewals Manager

Domain 4Objective 7

4.7 Analyze Risk Assessment at T-90, T-60, and T-30 for All Contracts, Products, and Services 700-805 Practice Questions (Page 4)

Part of the Renewals Process domain, which accounts for 30% of the 700-805 exam. Cisco does not publish an official question count, but from its 90-minute exam (~35–60 total, ~11–18 in this domain), expect 1–2 from this objective — we provide 31 practice questions to prepare you well beyond it. (estimate)

31questions here

7free pages

6concepts

30%of the exam

Questions 16–20

16application · medium
At T-60, a renewals manager sees that a customer has opened several high-severity support tickets in the past month, and their satisfaction survey scores have declined. What is the most effective mitigation action?
Select an answer first
17foundation · easy
What is the primary purpose of risk scoring in the renewals process?
Select an answer first
18foundation · easy
Which statement accurately describes the progression of risk assessment checkpoints in the Cisco Renewals Manager process?
Select an answer first
19foundation · easy
In the Cisco Renewals Manager process, what is the primary purpose of the T-90 milestone?
Select an answer first
20foundation · easy
Which contract-related factor is most likely to increase the risk of non-renewal at the T-90 milestone?
Select an answer first

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