4.7 Analyze Risk Assessment at T-90, T-60, and T-30 for All Contracts, Products, and Services 700-805 Practice Questions (Page 2)

Questions 6–10

1. 6foundation · easy

   At the T-30 milestone, which product-related observation should raise the most concern about renewal?

   • AThe customer has not logged into the product's management portal in over 60 days
   • BThe customer has a dedicated technical account manager
   • CThe customer has increased the number of users on the product
   • DThe product has received a minor software update from Cisco
   Reveal Solution Discussion Select an answer first
2. 7application · hard

   A renewals manager is scoring risks for a portfolio. One contract has a high likelihood of non-renewal due to a competitive offer, but the revenue impact is low. Another contract has a low likelihood of non-renewal but high revenue impact. Which contract should be prioritized for mitigation?

   • ANeither contract, because the risk scores are balanced
   • BThe low-likelihood, high-impact contract, because the potential loss is greater
   • CBoth contracts equally, because both have risk
   • DThe high-likelihood, low-impact contract, because it is more likely to be lost
   Reveal Solution Discussion Select an answer first
4. 8expert · hard · select all that apply

   A renewals manager is scoring risks for a contract at T-90. The customer has low product usage, but high satisfaction with support. The contract has a termination-for-convenience clause. Which factors should the manager include in the risk score? (Select all that apply.)

   • ALow product usage
   • BHigh support satisfaction
   • CThe customer's industry
   • DTermination-for-convenience clause
   Check answers Discussion Select an answer first
5. 9expert · hard · select all that apply

   A renewals manager is scoring a contract at T-90. The customer has high product usage, but low satisfaction with support. The contract has a clause that allows the customer to reduce the number of licenses at renewal. Which factors should be included in the risk score? (Select all that apply.)

   • ALow satisfaction with support
   • BHigh product usage
   • CLicense reduction clause
   • DThe customer's industry
   Check answers Discussion Select an answer first
6. 10foundation · easy

   Which mitigation action is most appropriate at the T-30 milestone for a customer with unresolved support tickets?

   • AIgnore the tickets because they are not related to the contract renewal
   • BDelay the renewal discussion until the tickets are resolved, even if it means the contract expires
   • COffer a free product upgrade to distract from the support issues
   • DWork with the support team to prioritize and resolve the open tickets before the renewal discussion
   Reveal Solution Discussion Select an answer first