A renewals manager has a portfolio of 50 contracts. At T-90, they need to prioritize which contracts require immediate attention. Which approach best aligns with the risk scoring and prioritization methodology?

Use a random selection to avoid bias

Focus on contracts with the highest revenue value, regardless of risk

Score each contract based on the likelihood and impact of non-renewal, then focus on the highest-scoring contracts

Prioritize contracts with the earliest expiration dates, regardless of other factors

During the T-90 risk assessment, a renewals manager notices that a customer's usage of a critical product has dropped by 40% over the last quarter. The product is still under support. What should the renewals manager do first?

Offer a discount immediately to incentivize renewal

Flag the usage drop as a high-risk indicator and schedule a business review with the customer

Move the customer to a lower-tier support plan to match usage

Ignore the usage drop because the contract is still active

At T-60, a renewals manager discovers that a key contract has a clause allowing the customer to terminate with 30 days' notice. The customer has not indicated any intent to renew. What is the most appropriate mitigation action at this stage?

Escalate the contract to legal to prepare for litigation

Wait until T-30 to see if the customer initiates contact

Automatically apply the termination clause and close the renewal opportunity

Initiate a conversation with the customer to understand their renewal intentions and address any concerns

A renewals manager is handling a contract at T-30. The customer has not responded to multiple outreach attempts, and the contract has a non-renewal notice period of 15 days. What is the most appropriate action?

Escalate the issue to the customer's executive sponsor immediately

Attempt a final outreach through a different channel and prepare a contingency plan for non-renewal

Assume the customer will renew because they have not provided notice

Offer a significant discount to get the customer's attention

At T-30, a renewals manager identifies that a customer has an unresolved billing dispute and has not confirmed renewal. What is the most appropriate mitigation action at this late stage?

Accept the loss and move the contract to a non-renewal status

Escalate the dispute to the customer's legal department

Engage the appropriate internal teams to resolve the billing dispute quickly and present a resolution to the customer

Offer a short-term extension to allow more time for negotiation

CiscoRenewals Manager

Domain 4Objective 7

4.7 Analyze Risk Assessment at T-90, T-60, and T-30 for All Contracts, Products, and Services 700-805 Practice Questions (Page 5)

Part of the Renewals Process domain, which accounts for 30% of the 700-805 exam. Cisco does not publish an official question count, but from its 90-minute exam (~35–60 total, ~11–18 in this domain), expect 1–2 from this objective — we provide 31 practice questions to prepare you well beyond it. (estimate)

31questions here

7free pages

6concepts

30%of the exam

Questions 21–25

21application · medium
A renewals manager has a portfolio of 50 contracts. At T-90, they need to prioritize which contracts require immediate attention. Which approach best aligns with the risk scoring and prioritization methodology?
Select an answer first
22application · medium
During the T-90 risk assessment, a renewals manager notices that a customer's usage of a critical product has dropped by 40% over the last quarter. The product is still under support. What should the renewals manager do first?
Select an answer first
23application · medium
At T-60, a renewals manager discovers that a key contract has a clause allowing the customer to terminate with 30 days' notice. The customer has not indicated any intent to renew. What is the most appropriate mitigation action at this stage?
Select an answer first
24expert · hard
A renewals manager is handling a contract at T-30. The customer has not responded to multiple outreach attempts, and the contract has a non-renewal notice period of 15 days. What is the most appropriate action?
Select an answer first
25application · medium
At T-30, a renewals manager identifies that a customer has an unresolved billing dispute and has not confirmed renewal. What is the most appropriate mitigation action at this late stage?
Select an answer first

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