4.7 Analyze Risk Assessment at T-90, T-60, and T-30 for All Contracts, Products, and Services 700-805 Practice Questions (Page 3)

Questions 11–15

1. 11foundation · easy

   At the T-60 checkpoint, which service-related data point should be reviewed to assess renewal risk?

   • AThe customer's contract expiration date
   • BThe product's end-of-life announcement
   • CThe number of licenses purchased under the contract
   • DThe customer's satisfaction score from the latest support survey
   Reveal Solution Discussion Select an answer first
2. 12foundation · easy

   At the T-90 milestone, which mitigation action is most appropriate for a contract with a high risk score due to low product adoption?

   • AEscalate the contract to the legal team to prepare for non-renewal
   • BImmediately offer a discount to encourage renewal without investigating the root cause
   • CSchedule a customer meeting to discuss adoption challenges and offer training or enablement resources
   • DWait until T-30 to address the adoption issue because the customer may change their mind
   Reveal Solution Discussion Select an answer first
4. 13expert · hard

   A renewals manager is analyzing a contract at T-90. The contract has a clause that allows the customer to terminate with 30 days' notice. The customer has a history of negotiating terms at renewal. What is the most appropriate action?

   • AIdentify the termination clause as a risk and prepare negotiation points to address potential term changes
   • BOffer a discount immediately to avoid negotiation
   • CRemove the termination clause from the contract without discussion
   • DAssume the customer will renew because they have not given notice
   Reveal Solution Discussion Select an answer first
5. 14expert · hard

   At T-60, a renewals manager finds that a customer has a high number of support tickets, but all are low severity and resolved quickly. The customer's contract has a clause that allows them to reduce the number of licenses at renewal. The customer has not indicated any intention to reduce. What is the most appropriate action?

   • AImmediately offer a discount to retain the current license count
   • BAssume the customer will renew at the same level because tickets are resolved quickly
   • CEscalate to a senior manager to discuss the license reduction clause
   • DMonitor the situation and prepare a value-based discussion to reinforce the benefits of maintaining current license levels
   Reveal Solution Discussion Select an answer first
6. 15expert · hard

   At T-60, a renewals manager sees that a customer has a high number of support tickets, but the tickets are all resolved within SLA. The customer's contract is up for renewal, and they have a history of renewing late. What should the manager do?

   • APrioritize this contract for proactive engagement, focusing on the late renewal history and overall satisfaction
   • BWait until T-30 to engage because there is still time
   • COffer a discount to encourage early renewal
   • DConsider the contract low risk because tickets are resolved within SLA
   Reveal Solution Discussion Select an answer first