4.3 Identify the Steps for Developing a Renewal Quote 700-805 Practice Questions (Page 1)

Questions 1–5

1. 1application · medium

   A renewals manager has generated a renewal quote for a customer. Before sending it, the manager checks the quote against the customer's contract and notices that the quote includes a support contract that expired last year and was not renewed. What is the appropriate action?

   • ARemove the expired support contract from the quote and verify the remaining items
   • BSend the quote as is, since the system generated it
   • CAdd a note to the customer explaining the expired contract
   • DContact the customer to confirm if they want to renew the expired contract
   Reveal Solution Discussion Select an answer first
2. 2application · medium

   A renewals manager has created a renewal quote for a customer. During validation, the manager discovers that the quote includes a product that the customer never purchased. What is the most appropriate action?

   • AAdd a discount to the product to make it more attractive
   • BContact the customer to ask if they want to purchase the product
   • CRemove the product from the quote and investigate the discrepancy
   • DLeave the product in the quote and explain it to the customer
   Reveal Solution Discussion Select an answer first
4. 3application · medium

   A renewals manager is calculating a renewal quote for a customer with 100 Cisco switches under a 3-year contract. The list price for the renewal is $50,000, and the customer is eligible for a 15% renewal discount. The customer also has a special agreement that provides an additional 5% discount on the discounted amount. What is the total renewal quote amount?

   • A$42,500
   • B$40,000
   • C$47,500
   • D$40,375
   Reveal Solution Discussion Select an answer first
5. 4application · medium

   A renewals manager is calculating a renewal quote for a customer. The list price is $10,000, and the customer is eligible for a 10% discount. However, the customer also has a promotional credit of $500 that can be applied to the quote. What is the final quote amount?

   • A$8,000
   • B$9,000
   • C$8,500
   • D$9,500
   Reveal Solution Discussion Select an answer first
6. 5application · medium

   A renewals manager is starting to develop a renewal quote for a customer. The customer's contract includes multiple products, but the manager notices that some products have different end dates. What is the most important input to gather first?

   • AThe customer's preferred language for communication
   • BThe name of the customer's procurement manager
   • CThe customer's annual spending with Cisco
   • DThe exact contract terms and entitlements for each product
   Reveal Solution Discussion Select an answer first