4.2 Identify and Assess the Current Customer Install Base (CX-IB) 700-805 Practice Questions (Page 1)

Questions 1–5

1. 1expert · hard

   A renewals manager is preparing for a renewal discussion and discovers that the install base data for a customer is incomplete: several devices are missing from the system. The customer is unaware of the missing data and expects a smooth renewal process. What is the most important action for the manager to take?

   • AAsk the customer to verify the install base data during the renewal discussion.
   • BCorrect the install base data before the renewal discussion to ensure all devices are considered.
   • CFocus on the devices that are in the system and ignore the missing ones.
   • DProceed with the renewal based on the available data to avoid delaying the process.
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2. 2application · medium

   A renewals manager is preparing for a quarterly business review with a large manufacturing customer. The customer recently acquired a smaller company and the manager needs to understand the full scope of the install base that may now be eligible for renewal. The manager has access to the customer's contract records and the acquired company's purchase history. What is the most reliable first step to identify the complete install base?

   • AUse the acquired company's purchase orders to create a list of all products ever purchased, regardless of current status.
   • BAsk the customer's IT team to provide a list of all devices currently connected to their network.
   • CReview the customer's active service contracts and match them against the acquired company's asset records to identify all entitled products.
   • DReview only the customer's existing contracts, as the acquisition has not yet been integrated into the install base.
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4. 3application · medium

   A renewals manager is using Cisco Commerce Workspace (CCW) to analyze a customer's install base. The manager wants to identify which products have service contracts that are about to expire and also have a newer version available. What is the most effective way to use CCW to find this information?

   • ARun a report of all products with a newer version available and ignore contract end dates.
   • BRun a report that shows contract end dates and filter for products with a newer version available.
   • CUse the customer's purchase history to identify products nearing end-of-life.
   • DRun a report of all products with active contracts and manually check for newer versions.
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5. 4foundation · easy

   Which set of items is typically included when identifying a customer's install base?

   • AThe customer's purchase orders and invoices
   • BOnly the hardware devices and their serial numbers
   • CProducts, versions, and entitlements
   • DOnly the products that are under active support contracts
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6. 5foundation · easy

   Why is it important to assess the accuracy and completeness of install base data?

   • ATo verify the customer's credit score
   • BTo ensure the data reflects the customer's current environment
   • CTo calculate the customer's total cost of ownership
   • DTo determine the customer's preferred communication channel
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