A renewals manager needs to analyze a customer's install base to find opportunities for cross-selling additional services. The manager has access to CCW and the customer's contract history. Which approach would best identify cross-sell opportunities?

Ask the customer what additional products they are interested in.

Focus on products that are nearing end-of-life and propose upgrades.

Review the customer's purchase history to see what they bought in the past.

Compare the customer's installed products with the service contracts they have to identify products without coverage.

A renewals manager is reviewing a customer's install base and finds that the customer has a mix of older and newer Cisco switches. The older switches are still under service contracts, but the newer ones are not. The customer has expressed interest in standardizing on the latest technology. What is the most appropriate renewal strategy?

Recommend replacing all older switches with the latest models.

Focus only on selling service contracts for the newer switches.

Renew the older switch contracts and do not discuss the newer switches.

Offer to renew the contracts on the older switches and propose an upgrade path for the newer ones.

A renewals manager is reviewing a customer's install base and finds that the data includes products from a recent acquisition. The acquired company's products have different contract end dates and some are not covered. The customer wants to consolidate all contracts under a single renewal date to simplify management. What should the manager recommend?

Recommend that the customer maintain separate renewal dates for the acquired products.

Focus only on renewing the acquired company's contracts and ignore the existing contracts.

Immediately align all contracts to a single date, even if it means extending some contracts at no cost.

Analyze the combined install base to identify all contracts and propose a phased alignment to a common renewal date.

What is the primary purpose of using install base tools?

To access and analyze customer install base information

To manage customer support tickets

A renewals manager is working with a customer that has multiple sites. The manager needs to identify which sites have products with expiring service contracts to prioritize renewal discussions. What is the most effective way to use the install base data?

Filter the install base by site and contract end date to identify sites with the most expiring contracts.

Focus on the site with the most products, regardless of contract status.

Review the customer's overall contract list without site details.

Ask each site manager to report their expiring contracts.

CiscoRenewals Manager

Domain 4Objective 2

4.2 Identify and Assess the Current Customer Install Base (CX-IB) 700-805 Practice Questions (Page 4)

Part of the Renewals Process domain, which accounts for 30% of the 700-805 exam. Cisco does not publish an official question count, but from its 90-minute exam (~35–60 total, ~11–18 in this domain), expect 1–2 from this objective — we provide 20 practice questions to prepare you well beyond it. (estimate)

20questions here

4free pages

4concepts

30%of the exam

Questions 16–20

16application · medium
A renewals manager needs to analyze a customer's install base to find opportunities for cross-selling additional services. The manager has access to CCW and the customer's contract history. Which approach would best identify cross-sell opportunities?
Select an answer first
17application · medium
A renewals manager is reviewing a customer's install base and finds that the customer has a mix of older and newer Cisco switches. The older switches are still under service contracts, but the newer ones are not. The customer has expressed interest in standardizing on the latest technology. What is the most appropriate renewal strategy?
Select an answer first
18expert · hard
A renewals manager is reviewing a customer's install base and finds that the data includes products from a recent acquisition. The acquired company's products have different contract end dates and some are not covered. The customer wants to consolidate all contracts under a single renewal date to simplify management. What should the manager recommend?
Select an answer first
19foundation · easy
What is the primary purpose of using install base tools?
Select an answer first
20application · medium
A renewals manager is working with a customer that has multiple sites. The manager needs to identify which sites have products with expiring service contracts to prioritize renewal discussions. What is the most effective way to use the install base data?
Select an answer first

Finished these 5 questions?

Review the revealed explanations, or continue through the curriculum.

No more pagesBack to 700-805

Free Basic Practice is a study aid with revealable answers — not a scored exam. Examers.io is independent and not affiliated with or endorsed by Cisco. “700-805” is a trademark of its owner, used for identification only.

4.2 Identify and Assess the Current Customer Install Base (CX-IB) 700-805 Practice Questions (Page 4)

Questions 16–20

A renewals manager needs to analyze a customer's install base to find opportunities for cross-selling additional services. The manager has access to CCW and the customer's contract history. Which approach would best identify cross-sell opportunities?

What is the primary purpose of using install base tools?

A renewals manager is working with a customer that has multiple sites. The manager needs to identify which sites have products with expiring service contracts to prioritize renewal discussions. What is the most effective way to use the install base data?

Keep studying — Renewals Process