4.2 Identify and Assess the Current Customer Install Base (CX-IB) 700-805 Practice Questions (Page 2)

Questions 6–10

1. 6foundation · easy

   What is the primary goal of assessing the completeness of install base data?

   • ATo ensure the data is stored in a secure database
   • BTo ensure the data is formatted consistently
   • CTo ensure the data is accessible to all sales teams
   • DTo ensure all products and entitlements are captured
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2. 7application · medium

   A renewals manager needs to quickly identify which of a customer's routers have active Smart Net Total Care contracts that are due for renewal in the next 90 days. The manager has access to the Cisco Commerce Workspace (CCW) and the customer's asset list. What is the most efficient way to get this information?

   • AAsk the customer to provide a list of routers they believe are under contract.
   • BExport the entire install base to a spreadsheet and filter by product family only.
   • CManually review each router's serial number against the customer's purchase orders.
   • DUse CCW to run a report that filters assets by contract end date and product family.
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4. 8foundation · easy

   Which of the following is an example of a tool used to access and analyze customer install base information?

   • AWeb browser
   • BMicrosoft Excel
   • CCisco Smart Account and Smart Licensing portal
   • DCustomer Relationship Management (CRM) system
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5. 9expert · hard

   A renewals manager is analyzing a customer's install base and finds that the data shows 200 devices, but the customer's actual environment has 250 devices. The customer is interested in renewing their service contracts but has a limited budget. The manager must decide how to approach the renewal. What should the manager do first?

   • AAsk the customer to provide a list of devices they want covered.
   • BReconcile the install base data with the customer's actual environment to identify the 50 missing devices.
   • CPropose renewing contracts for the 200 devices in the system to stay within the customer's budget.
   • DRecommend a full upgrade of all devices to the latest models.
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6. 10application · medium

   A renewals manager is reviewing the install base for a customer and finds that several software licenses are listed as active, but the customer reports they have not used those products in over a year. What should the manager do to ensure the install base data is accurate?

   • AVerify with the customer whether the licenses are still in use and update the install base accordingly.
   • BRemove the licenses from the install base immediately.
   • CKeep the licenses in the install base because they are still under contract.
   • DIgnore the customer's report and rely on the system data.
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