4.2 Identify and Assess the Current Customer Install Base (CX-IB) 700-805 Practice Questions (Page 3)

Questions 11–15

1. 11application · medium

   A renewals manager is reviewing the install base for a customer and notices that the serial numbers for several switches do not match the asset records in the system. The customer confirms the switches are still in use. What should the manager do to ensure the install base data is accurate for renewal planning?

   • AUpdate the asset records with the correct serial numbers and verify the associated entitlements.
   • BKeep the existing records and note the discrepancy in the renewal report.
   • CRemove the switches from the install base because the serial numbers do not match.
   • DContact the customer to confirm the devices are still under warranty before making any changes.
   Reveal Solution Discussion Select an answer first
2. 12application · medium

   A renewals manager is analyzing a customer's install base and finds that the customer has 50 switches, but only 30 have active service contracts. The remaining 20 switches are not covered. What should the manager identify as the primary renewal opportunity?

   • AUpgrading all 50 switches to the latest model.
   • BOffering a training package for the customer's IT staff.
   • CSelling service contracts for the 20 uncovered switches.
   • DRenewing the contracts for the 30 covered switches only.
   Reveal Solution Discussion Select an answer first
4. 13foundation · easy

   Which of the following best defines the scope of a customer's install base?

   • AAll products, versions, and entitlements currently in the customer's environment
   • BOnly the products that are covered by active support contracts
   • COnly the products that have been purchased in the last 12 months
   • DOnly the products that are due for renewal in the next 90 days
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5. 14application · medium

   A renewals manager is preparing for a renewal discussion and notices that the install base data for a customer shows 100 access points, but the customer's network management system reports 120 access points. The customer confirms all 120 are in use. What should the manager do to ensure the install base data is accurate?

   • AUse the original install base data because it is the system of record.
   • BIgnore the discrepancy and proceed with the renewal based on the original data.
   • CAsk the customer to remove the 20 access points from their network management system.
   • DUpdate the install base to include the 20 additional access points and verify their entitlements.
   Reveal Solution Discussion Select an answer first
6. 15foundation · easy

   Which of the following is an example of a renewal opportunity identified through install base analysis?

   • AA product that is fully covered and not expiring
   • BA product that has been discontinued
   • CA product with an upcoming contract expiration
   • DA product that is not installed in the customer's environment
   Reveal Solution Discussion Select an answer first