What is an effective strategy to overcome the barrier of low user engagement during adoption?

Providing personalized onboarding and ongoing support

Reducing the number of features

Which activity is most characteristic of the adoption phase in the customer journey?

Integrating the product into daily workflows

During the purchase phase, which activity is most directly associated with helping the customer begin using the purchased product?

Collecting customer satisfaction surveys

Conducting a quarterly business review

Provisioning accounts and access

A customer has purchased a new data analytics platform, but the data science team is not using it because they are comfortable with their existing open-source tools. What is the most effective strategy to overcome this barrier?

Require the data science team to use the platform for all new projects.

Focus on other departments that are more willing to adopt the platform.

Provide generic training on the platform's features.

Show the data science team how the platform integrates with their existing tools and enhances their workflow.

A CSM is reviewing the adoption metrics for a customer who purchased a CRM platform six months ago. The customer's goal is to increase sales team efficiency. Which metric would best indicate that the customer is achieving their intended outcome?

The number of support tickets the customer has submitted in the last month.

The customer's contract renewal date and the likelihood of renewal.

The total number of features available in the CRM platform.

The percentage of sales reps who log at least one activity in the CRM per day.

CiscoRenewals Manager

Domain 2Objective 3

2.3 Explain the Customer Journey (purchase Through Adopt) 700-805 Practice Questions (Page 1)

Part of the Customer Success domain, which accounts for 10% of the 700-805 exam. Cisco does not publish an official question count, but from its 90-minute exam (~35–60 total, ~4–6 in this domain), expect 1–1 from this objective — we provide 33 practice questions to prepare you well beyond it. (estimate)

33questions here

7free pages

8concepts

10%of the exam

Questions 1–5

1foundation · easy
What is an effective strategy to overcome the barrier of low user engagement during adoption?
Select an answer first
2foundation · easy
Which activity is most characteristic of the adoption phase in the customer journey?
Select an answer first
3foundation · easy
During the purchase phase, which activity is most directly associated with helping the customer begin using the purchased product?
Select an answer first
4application · medium
A customer has purchased a new data analytics platform, but the data science team is not using it because they are comfortable with their existing open-source tools. What is the most effective strategy to overcome this barrier?
Select an answer first
5application · medium
A CSM is reviewing the adoption metrics for a customer who purchased a CRM platform six months ago. The customer's goal is to increase sales team efficiency. Which metric would best indicate that the customer is achieving their intended outcome?
Select an answer first

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