2.3 Explain the Customer Journey (purchase Through Adopt) 700-805 Practice Questions (Page 7)

Questions 31–33

1. 31application · medium

   A CSM is creating a customer journey map for a new client. The goal is to identify the moments where customers feel frustrated or confused so that the success team can intervene proactively. What should the CSM include in the journey map to achieve this goal?

   • AA detailed financial analysis of the customer's return on investment.
   • BA timeline of the customer's journey from purchase to adoption, with touchpoints, emotions, and pain points at each stage.
   • CA technical architecture diagram showing how the product integrates with the customer's IT systems.
   • DA list of all the features the customer has purchased and their usage statistics.
   Reveal Solution Discussion Select an answer first
2. 32foundation · easy

   Why is the first 30 days after purchase considered a critical touchpoint for customer success?

   • ABecause the sales team needs to close the deal
   • BBecause early engagement strongly influences long-term adoption
   • CBecause the customer is most likely to pay the invoice
   • DBecause the product is most likely to have bugs
   Reveal Solution Discussion Select an answer first
3. 33foundation · easy

   What is a common customer expectation during the purchase phase regarding the product they have just bought?

   • AA discount on the next renewal
   • BA dedicated account manager assigned immediately
   • CImmediate access to the product and clear guidance on how to start
   • DA complete training program for all employees
   Reveal Solution Discussion Select an answer first