Which of the following is a common barrier to product adoption?

Too many customer success touchpoints

Excessive product documentation

A customer has purchased a new document management system, but the legal team is not using it because they are concerned about data security. What is the most effective strategy to overcome this barrier?

Require the legal team to use the system for all new documents.

Show the legal team how the system improves collaboration.

Provide the legal team with a detailed security whitepaper and arrange a meeting with the vendor's security experts.

Ignore the concern and focus on other departments that are using the system.

A CSM is managing a customer who is in the early adoption phase. The customer has completed onboarding and is starting to use the product, but usage is inconsistent. Which touchpoint is most critical for the CSM to schedule at this stage?

A business review meeting to discuss the customer's return on investment.

A check-in call to identify any obstacles the customer is facing and provide guidance.

A renewal discussion to ensure the customer is satisfied with the product.

A training session focused on the features the customer has not yet used.

A CSM is explaining the customer journey to a new team member. The team member asks, 'What is the main goal of the adoption phase?' What is the correct answer?

To help the customer integrate the product into their daily operations and achieve their intended outcomes.

To complete the provisioning of the product.

To ensure the customer renews their contract.

To identify new sales opportunities for expansion.

A customer has just signed a contract for a new collaboration suite. The sales team is eager to move on to the next deal, but the customer success manager (CSM) knows that the first 30 days are critical. What should the CSM prioritize to ensure a smooth transition from purchase to adoption?

Wait for the customer to reach out with questions before engaging, to avoid overwhelming them.

Send the customer a welcome email with links to the product documentation and a list of upcoming webinars.

Immediately begin training sessions on advanced features to maximize value realization from day one.

Schedule a kickoff call with the customer and the sales team to review the contract, set expectations, and introduce the onboarding plan.

CiscoRenewals Manager

Domain 2Objective 3

2.3 Explain the Customer Journey (purchase Through Adopt) 700-805 Practice Questions (Page 3)

Part of the Customer Success domain, which accounts for 10% of the 700-805 exam. Cisco does not publish an official question count, but from its 90-minute exam (~35–60 total, ~4–6 in this domain), expect 1–1 from this objective — we provide 33 practice questions to prepare you well beyond it. (estimate)

33questions here

7free pages

8concepts

10%of the exam

Questions 11–15

11foundation · easy
Which of the following is a common barrier to product adoption?
Select an answer first
12application · medium
A customer has purchased a new document management system, but the legal team is not using it because they are concerned about data security. What is the most effective strategy to overcome this barrier?
Select an answer first
13application · medium
A CSM is managing a customer who is in the early adoption phase. The customer has completed onboarding and is starting to use the product, but usage is inconsistent. Which touchpoint is most critical for the CSM to schedule at this stage?
Select an answer first
14application · easy
A CSM is explaining the customer journey to a new team member. The team member asks, 'What is the main goal of the adoption phase?' What is the correct answer?
Select an answer first
15application · medium
A customer has just signed a contract for a new collaboration suite. The sales team is eager to move on to the next deal, but the customer success manager (CSM) knows that the first 30 days are critical. What should the CSM prioritize to ensure a smooth transition from purchase to adoption?
Select an answer first

Finished these 5 questions?

Review the revealed explanations, or continue through the curriculum.

Next 5 questions →Back to 700-805

Free Basic Practice is a study aid with revealable answers — not a scored exam. Examers.io is independent and not affiliated with or endorsed by Cisco. “700-805” is a trademark of its owner, used for identification only.