What is the primary milestone that marks the transition from the purchase phase to the adoption phase in the customer journey?

The customer receives the invoice

The customer requests a renewal

The customer completes onboarding and begins using the product in their daily operations

The customer signs the contract

A customer has just completed the purchase of a new HR management system. The CSM is planning the critical touchpoints for the first 90 days. Which touchpoint is most important to schedule during the first week?

A kickoff meeting to review the implementation plan and set expectations.

A training session on advanced reporting features.

A business review to discuss the return on investment.

A renewal discussion to ensure the customer is satisfied.

What is the primary goal of the adoption phase for the customer?

To prepare for a product launch

To evaluate alternative products

To achieve the intended outcomes from using the product

A CSM is measuring adoption for a customer who purchased a new collaboration tool. The customer's goal is to reduce email volume by moving internal communication to the tool. Which metric would best indicate that the customer is achieving this goal?

The number of support tickets related to the collaboration tool.

The number of features used in the collaboration tool.

The volume of messages sent through the collaboration tool.

The number of active users in the collaboration tool.

CiscoRenewals Manager

Domain 2Objective 3

2.3 Explain the Customer Journey (purchase Through Adopt) 700-805 Practice Questions (Page 4)

Part of the Customer Success domain, which accounts for 10% of the 700-805 exam. Cisco does not publish an official question count, but from its 90-minute exam (~35–60 total, ~4–6 in this domain), expect 1–1 from this objective — we provide 33 practice questions to prepare you well beyond it. (estimate)

33questions here

7free pages

8concepts

10%of the exam

Questions 16–20

16foundation · easy
Which metric is commonly used to measure product adoption?
Select an answer first
17foundation · easy
What is the primary milestone that marks the transition from the purchase phase to the adoption phase in the customer journey?
Select an answer first
18application · medium
A customer has just completed the purchase of a new HR management system. The CSM is planning the critical touchpoints for the first 90 days. Which touchpoint is most important to schedule during the first week?
Select an answer first
19foundation · easy
What is the primary goal of the adoption phase for the customer?
Select an answer first
20application · medium
A CSM is measuring adoption for a customer who purchased a new collaboration tool. The customer's goal is to reduce email volume by moving internal communication to the tool. Which metric would best indicate that the customer is achieving this goal?
Select an answer first

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