5.3 Use the Visibility Provided by Tools Such as PXP and CX-IB to Position Products, Solutions, and Services to the Customer 700-805 Practice Questions (Page 1)

Questions 1–5

1. 1foundation · medium

   What is the primary purpose of PXP (Partner Experience Platform) in the context of customer visibility?

   • ATo manage the partner's internal employee training and certification records
   • BTo provide partners with a consolidated view of their customer's installed base and support contracts
   • CTo automate the creation of marketing collateral for partner campaigns
   • DTo replace the need for direct customer engagement by providing real-time network monitoring
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2. 2application · medium

   What kind of insights does CX-IB (Customer Experience Insights and Benchmarks) provide to partners?

   • AA repository of Cisco product documentation and data sheets
   • BA direct channel to Cisco support engineers for troubleshooting customer issues
   • CBenchmarking data that compares a customer's Cisco environment and practices against industry peers
   • DReal-time security alerts from the customer's network devices
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4. 3application · medium

   A customer is considering a renewal of their Smart Net Total Care (SNTC) contract. CX-IB shows that the customer has had three P3 incidents in the last year, all resolved within the contractual response time. The customer's procurement team is pushing for a lower-cost renewal. What is the most effective way to use CX-IB visibility to justify the renewal value?

   • AOffer a discount on the renewal to match the lower-cost request, without discussing the incident history.
   • BHighlight the number of P3 incidents and the contractual response times met, emphasizing the value of the support coverage.
   • CShow the customer that P3 incidents are not critical and recommend they self-support to save costs.
   • DSuggest the customer downgrade to a lower support tier since the incidents were only P3.
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5. 4application · medium

   A renewals manager is preparing for a QBR with a customer who has a large installed base of Catalyst switches. PXP shows that several switches have high CPU utilization and are running outdated IOS versions. The customer's stated priority is to reduce operational overhead. Which positioning approach best aligns the visibility data with the customer's priority?

   • AFocus on the cost of downtime and position a high-availability solution without referencing the PXP data.
   • BPosition Catalyst 9000 switches as a refresh opportunity, highlighting improved telemetry and automation that reduce manual monitoring.
   • CPropose a DNA subscription to enable analytics, but do not mention hardware refresh since the switches are still functional.
   • DRecommend a service contract renewal to ensure the outdated IOS versions receive security patches.
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6. 5application · medium

   A partner uses PXP and CX-IB data to prepare for a customer meeting. Which action best demonstrates applying that visibility to tailor positioning?

   • APresenting a proposal that addresses the customer's specific contract gaps and benchmark shortfalls identified in the tools
   • BGiving a generic presentation about the benefits of Cisco's full product portfolio
   • CFocusing only on the customer's hardware refresh cycle without referencing any data from the tools
   • DAsking the customer to provide a list of their current network issues before making any recommendations
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