5.3 Use the Visibility Provided by Tools Such as PXP and CX-IB to Position Products, Solutions, and Services to the Customer 700-805 Practice Questions (Page 3)

Questions 11–15

1. 11application · medium

   A customer is considering a renewal of their Cisco wireless support contract. CX-IB shows that the customer has had several cases related to wireless interference, which were resolved with Cisco's recommendations. The customer's IT team is small and appreciates the guidance. What is the best way to use CX-IB visibility to position the renewal?

   • AHighlight the resolved interference cases as evidence of the value of Cisco's expertise in optimizing their wireless network.
   • BRecommend the customer renew at a lower tier since the issues were resolved.
   • CSuggest the customer use online forums for support to save costs.
   • DOffer a discount on the renewal to match the customer's budget, without discussing the case history.
   Reveal Solution Discussion Select an answer first
2. 12application · medium

   How can a partner leverage CX-IB insights to position Cisco services to a customer?

   • ABy accessing the customer's purchase orders to recommend additional licenses
   • BBy highlighting areas where the customer's adoption or performance is below peer benchmarks and proposing services to close those gaps
   • CBy monitoring the customer's social media for dissatisfaction with Cisco products
   • DBy using the customer's support ticket history to propose a new support contract
   Reveal Solution Discussion Select an answer first
4. 13application · medium

   A customer has a large deployment of Cisco ISR routers. PXP reveals that many of these routers are running software versions that are no longer supported. The customer's leadership is concerned about security compliance. How should the renewals manager use this visibility to position a solution?

   • ARecommend a service contract to get support for the unsupported versions.
   • BPosition a software upgrade or refresh to supported versions, emphasizing the security and compliance benefits.
   • COffer a discount on new hardware without mentioning the software issue.
   • DSuggest the customer wait until the next major software release to upgrade.
   Reveal Solution Discussion Select an answer first
5. 14expert · hard

   A renewals manager is preparing for a renewal discussion with a customer who has a large installed base of Cisco switches. PXP shows that the switches are running a mix of software versions, some of which are end-of-life. CX-IB shows that the customer has had several cases related to security vulnerabilities in those end-of-life versions. The customer's IT director is concerned about security but also has a tight budget. What is the best way to position a solution?

   • ASuggest the customer replace all switches immediately to ensure security, without discussing the budget.
   • BOffer a discount on the software upgrade but do not mention the security vulnerabilities.
   • CPosition a software upgrade to a supported version, emphasizing the security fixes and offering a payment plan to manage the budget.
   • DRecommend a service contract to get security patches for the end-of-life versions.
   Reveal Solution Discussion Select an answer first
6. 15expert · hard

   A renewals manager is working with a customer who has a mix of Cisco and non-Cisco network devices. PXP shows that the Cisco devices are well-maintained, but CX-IB indicates that the customer has had several cases related to interoperability issues between the Cisco and non-Cisco devices. The customer is planning to standardize their network. What is the best way to position Cisco solutions?

   • ASuggest the customer replace only the non-Cisco devices with Cisco, but do not mention the interoperability cases.
   • BRecommend the customer keep the non-Cisco devices and purchase service contracts for the Cisco devices.
   • COffer a discount on Cisco devices to encourage the customer to buy more, without discussing the interoperability issues.
   • DPosition Cisco's end-to-end portfolio as a way to eliminate interoperability issues, using the CX-IB case data as evidence.
   Reveal Solution Discussion Select an answer first