5.3 Use the Visibility Provided by Tools Such as PXP and CX-IB to Position Products, Solutions, and Services to the Customer 700-805 Practice Questions (Page 4)

Questions 16–18

1. 16application · medium

   A customer has a large deployment of Cisco firewalls. PXP shows that several firewalls are running outdated signatures and have high memory utilization. The customer's security team is concerned about the effectiveness of their security posture. How should the renewals manager use PXP data to position a solution?

   • AOffer a discount on new firewalls without mentioning the PXP findings.
   • BSuggest the customer reduce the number of firewalls to lower memory usage.
   • CPosition a subscription renewal for updated signatures and a hardware refresh to address the memory utilization.
   • DRecommend a service contract to get support for the high memory utilization.
   Reveal Solution Discussion Select an answer first
2. 17application · medium

   A customer is evaluating whether to renew their Cisco support contract. CX-IB shows that the customer has had minimal case activity, with only one low-severity case in the past year. The customer's IT team believes they can manage without the contract. What is the best way to use CX-IB visibility to position the renewal?

   • AAcknowledge the low case volume but highlight the value of having support available for unexpected issues and access to Cisco expertise.
   • BShow the customer that their low case volume indicates they are not using the contract, so they should renew at a lower tier.
   • CRecommend the customer drop the contract since they have not needed it.
   • DOffer a significant discount to entice the customer to renew, without discussing the case history.
   Reveal Solution Discussion Select an answer first
3. 18application · medium

   A customer has a large number of Cisco access points. PXP shows that several access points are running outdated firmware and have been experiencing intermittent connectivity issues. The customer is planning to expand their wireless network. How should the renewals manager use PXP data to position a solution?

   • ARecommend a service contract to get support for the connectivity issues.
   • BOffer a discount on new access points without mentioning the PXP findings.
   • CSuggest the customer add more access points to improve coverage, without addressing the firmware issues.
   • DPosition a firmware upgrade or access point refresh to improve reliability, using the PXP data to show the current issues.
   Reveal Solution Discussion Select an answer first