5.3 Use the Visibility Provided by Tools Such as PXP and CX-IB to Position Products, Solutions, and Services to the Customer 700-805 Practice Questions (Page 2)

Questions 6–10

1. 6expert · hard

   A renewals manager has access to both PXP and CX-IB for a customer account. PXP shows that the customer has a mix of older and newer Cisco routers, with several nearing end-of-life. CX-IB shows that the customer has opened cases for those older routers related to performance issues. The customer's IT director mentions they are planning a network upgrade but are concerned about budget. What is the best way to position a solution that addresses both the technical and budgetary concerns?

   • APropose a phased refresh of the end-of-life routers, using the PXP and CX-IB data to justify the investment and offering a financing option.
   • BRecommend a service contract renewal for the existing routers to cover the performance issues.
   • CSuggest the customer purchase new routers immediately to avoid future issues, without discussing budget constraints.
   • DOffer a discount on the new routers but do not mention the end-of-life or performance data.
   Reveal Solution Discussion Select an answer first
2. 7application · medium

   A customer is considering a renewal of their Cisco security support contract. CX-IB shows that the customer has had several cases related to security incidents, which were resolved with Cisco's help. The customer's security team is concerned about the evolving threat landscape. What is the best way to use CX-IB visibility to position the renewal?

   • AHighlight the resolved security incidents as evidence of the support contract's value in protecting against threats.
   • BRecommend the customer renew at a lower tier since the incidents were resolved.
   • COffer a discount on the renewal to match the customer's budget, without discussing the case history.
   • DSuggest the customer rely on their own security team for incident response.
   Reveal Solution Discussion Select an answer first
4. 8application · medium

   A customer is considering a renewal of their Cisco collaboration suite. CX-IB shows that the customer has had several cases related to call quality issues, which were resolved with Cisco's help. The customer's management is happy with the collaboration tools but is questioning the value of the support contract. What is the best way to use CX-IB visibility to position the renewal?

   • AOffer a discount on the renewal to match the customer's budget, without discussing the case history.
   • BHighlight the resolved call quality cases as evidence of the support contract's value in maintaining a reliable collaboration environment.
   • CSuggest the customer move to a self-service support model to save costs.
   • DRecommend the customer renew at a lower tier since the issues were resolved.
   Reveal Solution Discussion Select an answer first
5. 9application · medium

   In what way can visibility data from PXP and CX-IB be used to position a service like Cisco Success Tracks?

   • ABy identifying a customer whose adoption metrics are low compared to peers and proposing Success Tracks to improve adoption and value realization
   • BBy recommending Success Tracks to every customer regardless of their usage data
   • CBy using PXP to check the customer's credit score before offering a service contract
   • DBy waiting for the customer to report a problem before suggesting any service
   Reveal Solution Discussion Select an answer first
6. 10application · medium

   A customer is considering a renewal of their Cisco data center support contract. CX-IB shows that the customer has had several cases related to performance issues in their data center, which were resolved with Cisco's help. The customer's IT manager is concerned about the performance of their data center. What is the best way to use CX-IB visibility to position the renewal?

   • ARecommend the customer renew at a lower tier since the issues were resolved.
   • BHighlight the resolved performance cases as evidence of the support contract's value in maintaining data center performance.
   • COffer a discount on the renewal to match the customer's budget, without discussing the case history.
   • DSuggest the customer move to a self-service support model to save costs.
   Reveal Solution Discussion Select an answer first