5.4 Describe the Drivers and the Recommendations to Improve the Partner Maturity Score 700-805 Practice Questions (Page 5)

Questions 21–23

1. 21expert · hard

   A partner's Partner Maturity score is low in 'Customer Success' but high in 'Sales'. They have a choice between (1) implementing a customer health score system or (2) launching a new sales incentive program. The partner wants to improve their overall maturity score. What should the Cisco Renewals Manager advise?

   • AImplement the customer health score system to directly improve the weak driver.
   • BChoose neither and focus on maintaining current operations.
   • CImplement both systems to ensure balanced growth.
   • DLaunch the sales incentive program to capitalize on the strong sales driver.
   Reveal Solution Discussion Select an answer first
2. 22application · medium

   A partner's Partner Maturity score is low. A review shows they have many certified engineers, but they rarely attach Cisco's lifecycle services to their deals. Which recommendation would most directly improve their maturity score?

   • AReduce the price of hardware to win more deals.
   • BFocus on renewals only for existing customers.
   • CTrain the sales team on how to position and sell Cisco lifecycle services.
   • DEncourage engineers to pursue additional specializations.
   Reveal Solution Discussion Select an answer first
3. 23application · medium

   A partner's Partner Maturity score is low. They have a good number of certified engineers, but they do not have a formal process for tracking customer outcomes. Which recommendation would most directly improve their maturity score?

   • ACreate a formal customer outcome tracking and reporting process.
   • BIncrease the number of certified engineers on staff.
   • CReduce the scope of services offered to simplify operations.
   • DFocus on selling more hardware to increase revenue.
   Reveal Solution Discussion Select an answer first