5.4 Describe the Drivers and the Recommendations to Improve the Partner Maturity Score 700-805 Practice Questions (Page 4)

Questions 16–20

1. 16expert · hard

   A partner has a high Partner Maturity score for 'Architecture Certifications' but a low score for 'Customer Satisfaction'. They are deciding between two initiatives: (1) a new training program for consultants or (2) a customer health-check program. Given the goal of improving the overall maturity score, what should the Cisco Renewals Manager advise?

   • ARun both programs simultaneously to cover all bases.
   • BProceed with the customer health-check program because it directly targets the weak driver.
   • CDefer both programs until the next fiscal year.
   • DProceed with the training program because it will deepen technical expertise.
   Reveal Solution Discussion Select an answer first
2. 17application · medium

   A partner's Partner Maturity score has plateaued. An analysis shows their technical training completion rate is high, but their customer satisfaction (CSAT) scores are consistently below the peer average. Which recommended action would most directly improve their maturity score?

   • AReduce the number of active customer accounts to focus on fewer, larger deals.
   • BImplement a formal customer feedback loop and a proactive support model.
   • CIncrease marketing spend to generate more leads.
   • DEnroll more engineers in advanced architecture training.
   Reveal Solution Discussion Select an answer first
4. 18application · medium

   A partner has a low Partner Maturity score. They have a strong sales team but a weak services delivery team. Which recommendation would most directly improve their maturity score?

   • AIncrease the sales team's commission to motivate higher sales volume.
   • BInvest in building the services delivery team's capabilities and processes.
   • CProvide additional sales training to close more deals.
   • DOutsource services delivery to a third-party provider.
   Reveal Solution Discussion Select an answer first
5. 19application · medium

   A partner has a high Partner Maturity score for 'Technical Certifications' but a low score for 'Customer Success'. They have a strong technical team but receive low customer satisfaction ratings. What should the partner prioritize to improve their overall maturity score?

   • AIncrease the number of technical certifications held by the team.
   • BInvest in customer success training for the technical team.
   • CReduce the price of services to improve customer satisfaction.
   • DFocus on marketing to attract new customers.
   Reveal Solution Discussion Select an answer first
6. 20expert · hard

   A partner has a high Partner Maturity score in the 'Marketing' driver but a low score in 'Customer Success'. They have a limited budget and must choose one initiative. Which initiative would a Cisco Renewals Manager most likely recommend to rebalance the maturity score?

   • AOffer a discount on professional services to close more deals quickly.
   • BHire a dedicated customer success manager and deploy a lifecycle management tool.
   • CLaunch a new demand generation campaign for a recently released Cisco product.
   • DSponsor a large industry event to increase brand visibility.
   Reveal Solution Discussion Select an answer first