5.6 Describe the Capabilities of Lifecycle Advantage - Customer Success (LCA-CS) 700-805 Practice Questions (Page 4)

Questions 16–20

1. 16application · medium

   A manufacturing company has purchased LCA-CS for its industrial network. The renewals manager is explaining how the service will be delivered. Which statement accurately describes the LCA-CS engagement model?

   • AThe service is delivered through a self-service portal with no dedicated Cisco personnel.
   • BA TAC engineer will be assigned to the account and will handle all support tickets.
   • CA customer success manager will conduct regular health checks and review the success plan with the customer.
   • DThe customer will receive a quarterly report with recommendations, but no direct interaction with Cisco.
   Reveal Solution Discussion Select an answer first
2. 17expert · hard

   A customer with LCA-CS is not seeing the expected benefits. The renewals manager discovers that the customer's IT team is not engaging with the customer success manager and has not reviewed the success plan. What is the most likely reason for the lack of benefits?

   • ALCA-CS only provides benefits if the customer purchases additional services.
   • BLCA-CS is not designed to deliver measurable benefits; it is only a reporting service.
   • CThe customer's network is too complex for LCA-CS to be effective.
   • DThe customer is not actively participating in the LCA-CS engagement, so the success plan is not being executed.
   Reveal Solution Discussion Select an answer first
4. 18expert · hard

   A renewals manager is advising a customer who is considering LCA-CS but is unsure if it is worth the investment. The customer has a stable network with few issues. Which argument should the renewals manager make to justify LCA-CS?

   • ALCA-CS is required to maintain Cisco support eligibility.
   • BLCA-CS helps the customer optimize their network and prepare for future growth, not just fix issues.
   • CLCA-CS guarantees a return on investment within the first year.
   • DLCA-CS reduces the need for internal IT staff.
   Reveal Solution Discussion Select an answer first
5. 19foundation · easy

   Which of the following is a business benefit that Lifecycle Advantage - Customer Success (LCA-CS) aims to provide to customers?

   • AGuaranteed reduction in IT staff headcount
   • BAccelerated time-to-value for their Cisco investments
   • CFree hardware upgrades for the duration of the contract
   • DDirect access to Cisco's executive leadership team
   Reveal Solution Discussion Select an answer first
6. 20foundation · easy

   How does Lifecycle Advantage - Customer Success (LCA-CS) contribute to improved network uptime for a customer?

   • ABy replacing all faulty hardware within one business day
   • BBy providing proactive guidance and best practices to prevent issues
   • CBy guaranteeing 99.999% uptime in the service contract
   • DBy automatically rebooting network devices when they fail
   Reveal Solution Discussion Select an answer first