5.6 Describe the Capabilities of Lifecycle Advantage - Customer Success (LCA-CS) 700-805 Practice Questions (Page 3)

Questions 11–15

1. 11foundation · easy

   Which of the following is a key capability of Lifecycle Advantage - Customer Success (LCA-CS)?

   • AOn-site hardware replacement within four hours
   • BGuaranteed network performance metrics
   • CDiscounts on Cisco training courses
   • DProactive support and technical account management
   Reveal Solution Discussion Select an answer first
2. 12application · medium

   A logistics company has implemented a new Cisco SD-WAN solution and purchased LCA-CS. They want to accelerate the time-to-value of their investment. Which LCA-CS capability is most effective in achieving this?

   • AQuarterly reports on network performance
   • BA dedicated support line for expedited ticket handling
   • CA success plan that outlines adoption milestones and best practices
   • DAccess to Cisco's online community forums
   Reveal Solution Discussion Select an answer first
4. 13expert · hard

   A customer with LCA-CS is experiencing a critical network outage. The customer's IT team is frustrated because they expected LCA-CS to prevent such issues. The renewals manager needs to clarify the scope of LCA-CS. Which statement is most accurate?

   • ALCA-CS guarantees that network outages will not occur if the success plan is followed.
   • BLCA-CS is primarily a reactive service that responds to outages when they occur.
   • CLCA-CS provides 24/7 support for critical incidents, so the customer does not need a separate support contract.
   • DLCA-CS includes proactive monitoring and health checks, but it does not replace the need for a technical support contract for incident resolution.
   Reveal Solution Discussion Select an answer first
5. 14application · medium

   A renewals manager is presenting the Cisco lifecycle portfolio to a customer. The customer asks, 'How does LCA-CS fit into the lifecycle?' Which statement best describes its place?

   • AIt is a pre-sales service that helps customers design their network.
   • BIt is a replacement for Cisco Smart Net Total Care.
   • CIt is a software subscription that provides analytics and assurance.
   • DIt is a post-deployment service that focuses on helping customers achieve their business outcomes.
   Reveal Solution Discussion Select an answer first
6. 15foundation · easy

   What is the main difference between Lifecycle Advantage - Customer Success (LCA-CS) and Lifecycle Advantage - Technical Services (LCA-TS)?

   • ALCA-CS is a one-time service, while LCA-TS is ongoing
   • BLCA-CS is only for small businesses, while LCA-TS is for large enterprises
   • CLCA-CS focuses on business outcomes, while LCA-TS focuses on technical support
   • DLCA-CS includes hardware replacement, while LCA-TS does not
   Reveal Solution Discussion Select an answer first