2.6 Explain the Assets Used to Define the Perceived Value, Deliverables, and Expectations 700-805 Practice Questions (Page 4)

Questions 16–17

1. 16application · medium

   A customer success engagement for Cisco SecureX includes a customized integration, training sessions, and a final adoption report. Which of the following is an intangible deliverable of this engagement?

   • AThe increased confidence of the customer's security team in using the platform
   • BThe training session materials and slides
   • CThe final adoption report document
   • DThe integration code that connects SecureX to the customer's existing tools
   Reveal Solution Discussion Select an answer first
2. 17expert · hard

   A customer success engagement for Cisco Duo includes a security assessment, a deployment plan, and a training program. The customer's security team is asking for a detailed report that documents all security findings. The CSM realizes that the original success plan did not include this report as a deliverable. What should the CSM do?

   • ARefuse to provide the report because it is not in the original success plan
   • BProvide the report informally without updating the success plan
   • CUpdate the success plan to include the security findings report and communicate the change to the customer
   • DTell the customer to request the report through the support portal
   Reveal Solution Discussion Select an answer first