A CSM is about to present a business value report to a customer. The report shows that the Cisco security solution has reduced malware infections by 30%. The customer's CISO is skeptical because the report does not explain how this reduction was measured. What should the CSM do to strengthen the credibility of the value claim?

Present the metric as an estimate without supporting details

Include the methodology and data sources used to calculate the reduction

Ask the customer to trust the internal Cisco analysis

Remove the metric from the report to avoid further questions

What is the primary purpose of a customer success plan as a perceived value asset?

To list all hardware and software components purchased

To record past support incidents and resolutions

To document the customer's goals and the activities that will help achieve them

To outline the technical configuration of the solution

How does a business value report help set customer expectations?

It replaces the need for any other communication with the customer.

It guarantees that all customer expectations will be met.

It lists the technical specifications of the solution.

It shows the customer the progress made toward agreed-upon value metrics.

What is the main purpose of using a success plan to manage customer expectations?

To provide a legal contract for the engagement

To document the customer's support ticket history

To list all the products the customer has purchased

To define the customer's goals and the timeline for achieving them

CiscoRenewals Manager

Domain 2Objective 6

2.6 Explain the Assets Used to Define the Perceived Value, Deliverables, and Expectations 700-805 Practice Questions (Page 2)

Part of the Customer Success domain, which accounts for 10% of the 700-805 exam. Cisco does not publish an official question count, but from its 90-minute exam (~35–60 total, ~4–6 in this domain), expect 1–1 from this objective — we provide 17 practice questions to prepare you well beyond it. (estimate)

17questions here

4free pages

3concepts

10%of the exam

Questions 6–10

6application · medium
A CSM is about to present a business value report to a customer. The report shows that the Cisco security solution has reduced malware infections by 30%. The customer's CISO is skeptical because the report does not explain how this reduction was measured. What should the CSM do to strengthen the credibility of the value claim?
Select an answer first
7foundation · easy
What is the primary purpose of a customer success plan as a perceived value asset?
Select an answer first
8foundation · easy
How does a business value report help set customer expectations?
Select an answer first
9foundation · easy
What is the main purpose of using a success plan to manage customer expectations?
Select an answer first
10foundation · easy
Which asset is specifically designed to communicate the business value realized from a Cisco solution over a defined period?
Select an answer first

Finished these 5 questions?

Review the revealed explanations, or continue through the curriculum.

Next 5 questions →Back to 700-805

Free Basic Practice is a study aid with revealable answers — not a scored exam. Examers.io is independent and not affiliated with or endorsed by Cisco. “700-805” is a trademark of its owner, used for identification only.

2.6 Explain the Assets Used to Define the Perceived Value, Deliverables, and Expectations 700-805 Practice Questions (Page 2)

Questions 6–10

What is the primary purpose of a customer success plan as a perceived value asset?

How does a business value report help set customer expectations?

What is the main purpose of using a success plan to manage customer expectations?

Which asset is specifically designed to communicate the business value realized from a Cisco solution over a defined period?

Keep studying — Customer Success